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TI
Timeless Investments
21d ago

Working Student Customer Support(m/w/x)

Berlin
Part-timeWorking StudentWith Home Office

Description

In this role, you will be the go-to person for community inquiries, assisting users in navigating their accounts and platform features. Daily responsibilities include documenting issues, collaborating on solutions, and enhancing support resources based on user feedback.

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Requirements

  • •Currently enrolled in a Bachelor’s or Master’s degree in Communications, Business, Humanities, or a related field
  • •Minimum 6 months of internship or working student experience in a customer-facing role, hospitality, fintech startup, or similar service-oriented environment
  • •Exceptional communication skills with ability to simplify complex topics
  • •High level of empathy, patience, and attention to detail when handling user requests
  • •Proactive, people-first attitude and desire to thrive in a fast-paced startup atmosphere

Education

Currently in higher education

Tasks

  • •Act as the first point of contact for community inquiries
  • •Resolve questions about accounts and platform features
  • •Document recurring user issues with the Product and Operations teams
  • •Ensure timely technical fixes for user issues
  • •Conduct research on user feedback and community trends
  • •Improve support resources and FAQ documentation
  • •Optimize communication workflows for a high-quality user experience

Languages

English – Business Fluent

Benefits

More Vacation Days

  • •30 days of holiday

Flexible Working

  • •Flexible working hours
  • •Hybrid working model
  • •Remote work opportunity

Company Bike

  • •JobRad leasing

Mental Health Support

  • •Mental health support

Additional Allowances

  • •Annual budget for professional development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Timeless Investments and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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