Description

As a Womenswear Department Manager, you will lead a team to create exceptional customer experiences while driving sales. This role involves cultivating relationships, guiding operations, and ensuring high standards, all while staying connected with headquarters.

Requirements

• •Ability to help run the concession
• •Acting as a guide to the team
• •Reference point for customers
• •Clear and courteous communication in mother tongue and foreign languages
• •Active listening and attention to establish mutual trust
• •At least 6 years of experience in Luxury Retail
• •Proven management experience
• •Strong business acumen
• •Solid understanding of market and customers
• •People management and development skills
• •Knowledge of German and English
• •Fluency in a third language considered a plus

Tasks

• •Lead the team by example
• •Cultivate customer relationships on the shop floor
• •Provide a unique shopping experience aligned with brand philosophy
• •Communicate clearly and courteously in multiple languages
• •Listen actively to establish mutual trust
• •Promote achievement of sales targets
• •Guide sales operations and ensure compliance with company guidelines
• •Support event organization to introduce new customers
• •Maintain high standards through Visual Guidelines implementation
• •Interpret Brunello Cucinelli style for product presentation
• •Update the team on new collections and products
• •Maximize sales performance and report missed opportunities
• •Motivate the sales team with a sense of responsibility
• •Provide constant feedback for continuous improvement
• •Promote respect and collaboration among colleagues
• •Support the stock team during inventories
• •Ensure adherence to retail operations procedures
• •Cultivate direct contact with headquarters
• •Utilize IT applications and update new tools