Warranty Investigation Technician(m/w/x)

Description

You will drive product quality by diagnosing engine faults and providing technical guidance for warranty claims, ensuring every investigation is completed with precision and clear reporting.

Requirements

• •Vocational training as mechanic or mechatronics technician
• •Training as diagnostic technician or technical specialist
• •Several years of professional experience
• •Affinity for diagnostics and root cause analysis
• •Experience in international matrix organizations or willingness
• •Very good German and English skills
• •Knowledge of French is an advantage
• •Good knowledge of MS Office applications
• •Reliability and strong sense of responsibility
• •High endurance, concentration, and teamwork skills
• •Willingness to take initiative and work independently

Tasks

• •Inspect and diagnose complete engines and individual components
• •Collaborate actively with assembly colleagues during inspections
• •Analyze fault patterns and identify root causes
• •Present findings in a clear and comprehensible manner
• •Test the effectiveness of product-improved components and assemblies
• •Maintain relevant data within internal company systems
• •Process and manage supplier complaints
• •Prepare comprehensive technical reports for damage cases
• •Provide technical support in internal and external meetings
• •Advise Customer Service on warranty claim decisions
• •Support technical departments with product improvement processes
• •Complete investigations within specified deadlines

Tools & Technologies

Benefits