World Economic Forum Geneva
.Specialist, Travel and Tourism(m/w/x)
Full-timeWith HomeofficeExperienced
Genf
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Coordinating ground handling, permits, and customs services for global flights. Strong communication and problem-solving skills required. 24/7 operations with after-hours fuel quote assistance.
Requirements
- Strong communication skills
- Attention to detail
- Thrive in fast-paced, 24/7 aviation operations
- Confidence, diplomacy, and professionalism in customer interactions
- Strong problem-solving skills
- Ability to resolve sensitive issues
- Perform calmly and effectively under pressure
- Strong cross-department collaboration
- Cross-department communication skills
- Advanced Microsoft Office proficiency
- Ability to work independently
- Minimal supervision
- Willingness to work rotating shifts
- Willingness to work nights, weekends, and holidays
- Bachelor’s degree or equivalent aviation experience
- 5–10 years aviation industry experience
- Proven customer service success
- Proven account management success
- High attention to detail
- Operational accuracy
- Strong understanding of aviation operational processes
- Strong understanding of aviation systems
- Strong understanding of trip support service
Tasks
- Coordinate ground handling, permits, slots, flight following, hotel, and transportation arrangements
- Submit CANPASS, Border Overflight Exemptions, and other customs services
- Build and maintain trip details in the Falcon system
- Prepare and enter Trip Cost Estimates
- Assist with fuel quotes and arrangements after business hours
- Ensure quality assurance for all assigned trips
- Respond to phone calls, emails, faxes, and SITA/AFTN messages
- Maintain knowledge of all Trip Support products and communicate them to customers
- Serve as primary point of contact and Account Executive for assigned Trip Support accounts
- Build, strengthen, and maintain customer relationships
- Deliver timely, accurate communication and high-quality service
- Provide expert-level trip operations support and consultation
- Provide backup support for Flight Planners and Meteorologists (if qualified)
- Support additional operational services as needed
- Monitor communication after hours and weekends during storefront operations
- Collaborate with colleagues to support shared goals
- Perform other duties as assigned by the Sr. Director, Global Operations
Work Experience
- 5 - 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft Office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of World Fuel and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Coordinating ground handling, permits, and customs services for global flights. Strong communication and problem-solving skills required. 24/7 operations with after-hours fuel quote assistance.
Requirements
- Strong communication skills
- Attention to detail
- Thrive in fast-paced, 24/7 aviation operations
- Confidence, diplomacy, and professionalism in customer interactions
- Strong problem-solving skills
- Ability to resolve sensitive issues
- Perform calmly and effectively under pressure
- Strong cross-department collaboration
- Cross-department communication skills
- Advanced Microsoft Office proficiency
- Ability to work independently
- Minimal supervision
- Willingness to work rotating shifts
- Willingness to work nights, weekends, and holidays
- Bachelor’s degree or equivalent aviation experience
- 5–10 years aviation industry experience
- Proven customer service success
- Proven account management success
- High attention to detail
- Operational accuracy
- Strong understanding of aviation operational processes
- Strong understanding of aviation systems
- Strong understanding of trip support service
Tasks
- Coordinate ground handling, permits, slots, flight following, hotel, and transportation arrangements
- Submit CANPASS, Border Overflight Exemptions, and other customs services
- Build and maintain trip details in the Falcon system
- Prepare and enter Trip Cost Estimates
- Assist with fuel quotes and arrangements after business hours
- Ensure quality assurance for all assigned trips
- Respond to phone calls, emails, faxes, and SITA/AFTN messages
- Maintain knowledge of all Trip Support products and communicate them to customers
- Serve as primary point of contact and Account Executive for assigned Trip Support accounts
- Build, strengthen, and maintain customer relationships
- Deliver timely, accurate communication and high-quality service
- Provide expert-level trip operations support and consultation
- Provide backup support for Flight Planners and Meteorologists (if qualified)
- Support additional operational services as needed
- Monitor communication after hours and weekends during storefront operations
- Collaborate with colleagues to support shared goals
- Perform other duties as assigned by the Sr. Director, Global Operations
Work Experience
- 5 - 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft Office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of World Fuel and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
Not a perfect match?
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