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Anton Paar
15d ago

Technical Support Engineer Electrical Engineering & Mechatronics(m/w/x)

Duisburg
Full-timeOn-siteJunior

Description

In this role, you will be at the forefront of customer support, providing essential technical assistance and training while maintaining documentation and developing e-learning resources to enhance knowledge sharing across global teams.

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Requirements

  • •Training as an industrial electronics technician or mechatronics technician
  • •Relevant experience in technical support or service environment
  • •Sound knowledge in analysis of technical malfunctions and deriving solutions
  • •Routine handling of support documentation and knowledge databases
  • •Organizational and communication skills
  • •Team spirit, determination, high self-motivation, and resilience
  • •Very good German and good English skills in spoken and written form
  • •Flexibility and willingness to travel occasionally for work

Education

Vocational certification

Tasks

  • •Perform maintenance on complex technical equipment
  • •Troubleshoot technical issues
  • •Repair technical equipment in-house and on-site as needed
  • •Provide technical support training for colleagues and sales partners
  • •Offer technical support for global sales and service teams
  • •Create and prepare technical documentation for error analysis
  • •Maintain and develop content in the product knowledge database
  • •Design and implement e-learning units for efficient knowledge transfer
  • •Create video documentation for maintenance and troubleshooting

Languages

German – Business Fluent

English – Advanced

Benefits

Flexible Working

  • •Flexible working hours

Competitive Pay

  • •Attractive compensation package

Diverse Work

  • •Varied tasks and development opportunities

Informal Culture

  • •Dynamic and open corporate culture

Learning & Development

  • •Comprehensive training and ongoing professional development

More Vacation Days

  • •30 days of vacation per year

Parking & Commuter Benefits

  • •Company parking spaces
  • •Good transport connections

Company Bike

  • •E-bike leasing

Corporate Discounts

  • •Corporate benefits

Snacks & Drinks

  • •Free drinks

Team Events

  • •Company events

Healthcare & Fitness

  • •Company sports clubs
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