42watt
Teamlead Customer Success & Support(m/w/x)
Full-timeWith HomeofficeSenior
München
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THThe Mobility House
Team Lead (Energy) Operations & Customer Success(m/w/x)
München
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading Energy Operations and Customer Success for grid-integrated vehicle batteries. Initial leadership experience or readiness to take ownership required. High responsibility, rapid development.
Requirements
- Experience in energy industry operations, market communication, customer success, or product management
- Understanding of German energy market, operational processes, and regulatory requirements
- Initial leadership experience or readiness to take ownership
- Analytical and structured mindset with KPI-driven operations experience
- Experience building or improving operational processes in dynamic environment
- Proficiency with data and operational tools (CRM, ticketing, BI)
- Experience managing external partners and stakeholders
- Ownership mindset balancing strategic thinking and hands-on execution
- Calm, solution-oriented, resilient personality navigating ambiguity
- Excellent communication and coordination skills
Tasks
- Lead and develop the Energy Operations team
- Foster a hands-on, pragmatic, and collaborative culture
- Own and improve all operational processes across the customer lifecycle
- Establish and manage a KPI-driven Customer Success approach
- Increase customer lifetime value and reduce churn
- Ensure efficient and scalable support processes for B2C and white-label solutions
- Maintain operational excellence in market communication
- Ensure compliance with German energy market regulations
- Act as the main operational counterpart for white-label partners
- Ensure high service quality for white-label partners
- Drive continuous process improvements using data and customer insights
- Ensure stable day-to-day operations
- Build scalable structures and automation
- Steer price adjustments, contract renewals, and portfolio development
- Manage operational escalations
- Ensure fast, structured resolution across internal and external teams
Work Experience
- 2 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
- English – Fluent
Tools & Technologies
- CRM
- ticketing systems
- BI tools
Benefits
Purpose-Driven Work
- High level of responsibility
Startup Environment
- Rapid development
- Growing and innovative company
Informal Culture
- Open, diverse & international team
Flexible Working
- Flexible working hours
- Mobile working from home
More Vacation Days
- Additional vacation days
Workation & Sabbatical
- 20 days in other European countries
Modern Equipment
- Choice between latest Apple and Dell IT equipment
Public Transport Subsidies
- Subsidy for Deutschlandticket job
Healthcare & Fitness
- Wellpass membership
Company Vehicle
- Lease of preferred car via FINN
Company Bike
- Lease of preferred bike via Job Rad
Parking & Commuter Benefits
- Modern office with good public transport connections
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of The Mobility House and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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THThe Mobility House
Team Lead (Energy) Operations & Customer Success(m/w/x)
München
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading Energy Operations and Customer Success for grid-integrated vehicle batteries. Initial leadership experience or readiness to take ownership required. High responsibility, rapid development.
Requirements
- Experience in energy industry operations, market communication, customer success, or product management
- Understanding of German energy market, operational processes, and regulatory requirements
- Initial leadership experience or readiness to take ownership
- Analytical and structured mindset with KPI-driven operations experience
- Experience building or improving operational processes in dynamic environment
- Proficiency with data and operational tools (CRM, ticketing, BI)
- Experience managing external partners and stakeholders
- Ownership mindset balancing strategic thinking and hands-on execution
- Calm, solution-oriented, resilient personality navigating ambiguity
- Excellent communication and coordination skills
Tasks
- Lead and develop the Energy Operations team
- Foster a hands-on, pragmatic, and collaborative culture
- Own and improve all operational processes across the customer lifecycle
- Establish and manage a KPI-driven Customer Success approach
- Increase customer lifetime value and reduce churn
- Ensure efficient and scalable support processes for B2C and white-label solutions
- Maintain operational excellence in market communication
- Ensure compliance with German energy market regulations
- Act as the main operational counterpart for white-label partners
- Ensure high service quality for white-label partners
- Drive continuous process improvements using data and customer insights
- Ensure stable day-to-day operations
- Build scalable structures and automation
- Steer price adjustments, contract renewals, and portfolio development
- Manage operational escalations
- Ensure fast, structured resolution across internal and external teams
Work Experience
- 2 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
- English – Fluent
Tools & Technologies
- CRM
- ticketing systems
- BI tools
Benefits
Purpose-Driven Work
- High level of responsibility
Startup Environment
- Rapid development
- Growing and innovative company
Informal Culture
- Open, diverse & international team
Flexible Working
- Flexible working hours
- Mobile working from home
More Vacation Days
- Additional vacation days
Workation & Sabbatical
- 20 days in other European countries
Modern Equipment
- Choice between latest Apple and Dell IT equipment
Public Transport Subsidies
- Subsidy for Deutschlandticket job
Healthcare & Fitness
- Wellpass membership
Company Vehicle
- Lease of preferred car via FINN
Company Bike
- Lease of preferred bike via Job Rad
Parking & Commuter Benefits
- Modern office with good public transport connections
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of The Mobility House and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
The Mobility House
Industry
EnergyAutomation
Description
Das Unternehmen gestaltet eine emissionsfreie Energie- und Mobilitätszukunft, indem es Fahrzeugbatterien ins Stromnetz integriert.
Not a perfect match?
- 42watt
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