Parloa
Team Lead, Enterprise Customer Engagement DACH(m/w/x)
Full-timeWith HomeofficeSenior
Berlin, München
New Job?Nejo!
Your personal AI career agent
REremberg
Team Lead Customer Success(m/w/x)
München
Full-timeWith Home OfficeManagement
AI/ML
Nejo AI Summary
Leading a Customer Success team at an AI-driven industrial asset management platform. 1+ years of customer success leadership experience required. Equity and state-of-the-art tools provided.
Requirements
- Customer success leadership experience (1+ years)
- Experience leading CS or post-sales team
- B2B SaaS experience
- Strong coaching skills
- Passion for people development
- Owning team performance
- Driving results under pressure
- PLG & low-touch mindset
- Focus on leverage (automation, in-product flows, self-serve content)
- Understanding of activation milestones
- Understanding of health scoring
- Understanding of churn prevention
- Understanding of renewal motion
- Knowledge of modern CS frameworks
- Knowledge of modern CS tools
- Analytical thinking
- Data-driven decision making
- KPI focus
- Continuous optimization
- Dashboard creation and interpretation
- AI-native operator
- Hands-on with AI tooling
- Identifying AI automation opportunities
- Solution engineering exposure (plus)
- Experience with Enterprise customers (plus)
- Executive stakeholder management
- Engaging C-Level stakeholders
- Running QBRs
- Handling escalation/de-escalation conversations
- Steering executive relationships
- Consulting background (plus)
- Fluent German
- Proficient English
Tasks
- Lead and develop Customer Success team
- Set ambitious targets for the team
- Run weekly portfolio reviews
- Build a culture of ownership and impact
- Design and improve onboarding processes
- Create in-product guidance and templated configurations
- Own net revenue retention as primary KPI
- Build early-warning systems for customer health
- Run save-plays and drive renewals
- Feed churn root causes back into Product and GTM
- Manage AI-assisted outreach and ticket resolution
- Implement call summarization and automated health scoring
- Partner with Sales on existing customer opportunities
- Collaborate with Product on user feedback
- Work with Growth on PLG strategies
- Coordinate with Marketing on content and customer advocacy
- Track team performance through KPIs
- Forecast customer renewals
- Translate customer signals into actions
Work Experience
- 1 year
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Benefits
Competitive Pay
- Competitive compensation package
- Equity
Other Benefits
- Annual reviews
- JobRad
Modern Equipment
- State-of-the-art tools and equipment
Healthcare & Fitness
- Health and wellness benefits
- Wellpass
- Urban Sports Club
Mental Health Support
- Access to Nilo Health
Corporate Discounts
- GUUD card
Parking & Commuter Benefits
- Prime office location
Informal Culture
- Lively office culture
Flexible Working
- 3 days/week in office
- Remote work up to 3 months/year
More Vacation Days
- 30 vacation days
Additional Allowances
- Development budget
Learning & Development
- Educational leave
Purpose-Driven Work
- Volunteering day
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of remberg and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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REremberg
Team Lead Customer Success(m/w/x)
München
Full-timeWith Home OfficeManagement
AI/ML
Nejo AI Summary
Leading a Customer Success team at an AI-driven industrial asset management platform. 1+ years of customer success leadership experience required. Equity and state-of-the-art tools provided.
Requirements
- Customer success leadership experience (1+ years)
- Experience leading CS or post-sales team
- B2B SaaS experience
- Strong coaching skills
- Passion for people development
- Owning team performance
- Driving results under pressure
- PLG & low-touch mindset
- Focus on leverage (automation, in-product flows, self-serve content)
- Understanding of activation milestones
- Understanding of health scoring
- Understanding of churn prevention
- Understanding of renewal motion
- Knowledge of modern CS frameworks
- Knowledge of modern CS tools
- Analytical thinking
- Data-driven decision making
- KPI focus
- Continuous optimization
- Dashboard creation and interpretation
- AI-native operator
- Hands-on with AI tooling
- Identifying AI automation opportunities
- Solution engineering exposure (plus)
- Experience with Enterprise customers (plus)
- Executive stakeholder management
- Engaging C-Level stakeholders
- Running QBRs
- Handling escalation/de-escalation conversations
- Steering executive relationships
- Consulting background (plus)
- Fluent German
- Proficient English
Tasks
- Lead and develop Customer Success team
- Set ambitious targets for the team
- Run weekly portfolio reviews
- Build a culture of ownership and impact
- Design and improve onboarding processes
- Create in-product guidance and templated configurations
- Own net revenue retention as primary KPI
- Build early-warning systems for customer health
- Run save-plays and drive renewals
- Feed churn root causes back into Product and GTM
- Manage AI-assisted outreach and ticket resolution
- Implement call summarization and automated health scoring
- Partner with Sales on existing customer opportunities
- Collaborate with Product on user feedback
- Work with Growth on PLG strategies
- Coordinate with Marketing on content and customer advocacy
- Track team performance through KPIs
- Forecast customer renewals
- Translate customer signals into actions
Work Experience
- 1 year
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Benefits
Competitive Pay
- Competitive compensation package
- Equity
Other Benefits
- Annual reviews
- JobRad
Modern Equipment
- State-of-the-art tools and equipment
Healthcare & Fitness
- Health and wellness benefits
- Wellpass
- Urban Sports Club
Mental Health Support
- Access to Nilo Health
Corporate Discounts
- GUUD card
Parking & Commuter Benefits
- Prime office location
Informal Culture
- Lively office culture
Flexible Working
- 3 days/week in office
- Remote work up to 3 months/year
More Vacation Days
- 30 vacation days
Additional Allowances
- Development budget
Learning & Development
- Educational leave
Purpose-Driven Work
- Volunteering day
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of remberg and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
remberg
Industry
IT
Description
The company leverages AI to enhance the service, operation, and maintenance of industrial assets.
Not a perfect match?
- Parloa
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