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EVEvooq

Structured Products Sales Support(m/w/x)

Lausanne
Full-timeWith Home OfficeExperienced

Managing structured products transactions lifecycle on ELUS platform. Platform savvy and hands-on mindset required. Support for primary and secondary markets, with vendor query resolution.

Requirements

  • Self-motivated sales support professional
  • Platform savvy
  • Hands-on mindset
  • Oversee structured products transactions on ELUS platform
  • Research and resolve vendor/partner queries
  • Incident ownership and end-to-end resolution management
  • Direct client response
  • Professional technical troubleshooting support
  • Effective system-related issue resolution
  • Identify root causes of recurring problems
  • Provide clear, step-by-step solutions
  • Offer feedback for internal process enhancement
  • Contribute ideas for product performance improvement
  • Contribute ideas for user experience improvement

Tasks

  • Manage structured products transactions lifecycle
  • Coordinate brokerage for transactions
  • Provide first-line support for trade-related issues
  • Ensure timely trade settlement
  • Handle client requests for primary and secondary markets
  • Process client orders efficiently
  • Maintain strong client relationships
  • Follow up with clients on sales
  • Review term sheets
  • Communicate with issuers and custodian banks
  • Analyze trade execution data
  • Monitor financial markets and industry trends
  • Identify potential investment opportunities
  • Prepare weekly investment summaries (RUNs)
  • Research and resolve external vendor queries
  • Take ownership of incidents
  • Respond directly to client issues
  • Manage incident resolutions end-to-end
  • Provide technical troubleshooting support
  • Resolve system-related issues
  • Identify root causes of recurring problems
  • Offer step-by-step solutions
  • Provide feedback to improve internal processes
  • Contribute ideas for product performance enhancement
  • Enhance user experience

Work Experience

  • approx. 1 - 4 years

Education

  • High school diploma

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • ELUS platform
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