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CO
Coface
last mo.

Mid-Market Account Manager(m/w/x)

Lausanne
Full-timeWith Home OfficeExperienced

Description

In this role, you will manage relationships with mid-market clients, ensuring their satisfaction while driving growth. Your day-to-day responsibilities will involve negotiating policy renewals, developing account plans, and collaborating with internal teams to deliver exceptional service.

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Requirements

  • •Swiss commercial degree or equivalent
  • •AFA Insurance Intermediary Certificate (Non-Life module)
  • •2-4 years of experience in Account Management of Sales within financial services, insurance, or a related field
  • •Good understanding of Swiss market dynamics and customer expectations
  • •Proven track record in managing client portfolios and negotiating contracts
  • •Detail-oriented and precise working
  • •Good understanding of complex IT systems (local and group ERP, Microsoft 365)
  • •Ability to deliver high-quality services with tight deadlines
  • •Result-oriented and self-motivating
  • •Strong organizational, planning and analytical skills

Education

Vocational certification

Work Experience

2 - 4 years

Tasks

  • •Manage a portfolio of mid-market clients in French-speaking Switzerland
  • •Ensure client satisfaction and drive growth
  • •Lead policy renewal negotiations with clients and brokers
  • •Secure optimal terms and foster long-term partnerships
  • •Develop and execute account plans for upselling and cross-selling
  • •Maintain strong relationships with clients and brokers through regular visits
  • •Provide strategic advisory support on technical and contractual matters
  • •Prepare and deliver documentation for client meetings and ad-hoc reports
  • •Manage contract documentation with accuracy and compliance
  • •Oversee data input processes
  • •Collaborate with internal teams to resolve complex issues
  • •Ensure operational excellence and compliance in administrative processes

Tools & Technologies

local and group ERPMicrosoft 365

Languages

French – Business Fluent

English – Business Fluent

German – Basic

Italian – Basic

Benefits

Competitive Pay

  • •Competitive compensation

Healthcare & Fitness

  • •Health insurance contribution

Retirement Plans

  • •Pension fund

Learning & Development

  • •Opportunities for professional development

Informal Culture

  • •International exposure
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