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FL
Flip GmbH
6mo ago

Strategic Customer Success Manager(m/w/x)

Berlin, Stuttgart
Full-timeWith Home OfficeManagement

Description

You manage key customer accounts and develop strategies to drive growth. Your role involves building relationships, leading initiatives, and ensuring that customer needs shape product and service delivery.

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Requirements

  • At least 4 years in Customer Success
  • Strategic and consultative mindset
  • Strong executive presence
  • Excellent communication in German and English
  • Hands-on approach and ownership mentality
  • Charismatic, customer-focused team player
  • Openness to travel

Work Experience

4 years

Tasks

  • Manage key Mid-Market and Enterprise customers.
  • Develop and implement account strategies.
  • Foster relationships with key decision-makers.
  • Coordinate with internal teams like Product and Engineering.
  • Lead project management efforts for customer initiatives.
  • Plan and execute Executive Business Reviews.
  • Act as the voice of enterprise customers.
  • Shape product and service delivery based on customer needs.
  • Evolve and scale Customer Success practices.
  • Drive consistency and innovation in enterprise relationships.

Languages

GermanBusiness Fluent

EnglishBusiness Fluent

Benefits

Flexible Working

  • Remote-first work mode

Healthcare & Fitness

  • E-Gym-Wellpass membership coverage

Company Bike

  • Job bike leasing

Informal Culture

  • Relaxed working atmosphere

Startup Environment

  • Active role in company growth

Team Events

  • Regular team events

Workation & Sabbatical

  • Work abroad in EU
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Flip GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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