Description

In this role, you will work closely with customer executives to uncover their challenges and showcase how ServiceNow can deliver value. Your responsibilities will include leading design engagements, articulating architectural strategies, and fostering relationships across various levels within customer organizations.

Requirements

• •Experience in leveraging AI in work processes
• •Passion for building business relationships
• •Drive for results and innovative thinking
• •Ability to prioritize work effectively
• •Willingness to collaborate with others
• •10 or more years of success in influencing technology leaders
• •Track record in Human Centered Design techniques
• •Expertise in advanced architectures and system integration
• •Experience with Enterprise/Application Architecture pre-sales
• •Familiarity with Enterprise and Industry Architecture frameworks
• •Understanding of architectural principles for cloud platforms
• •Experience in multiple technical domains
• •Curiosity about emerging technologies
• •Experience presenting architecture concepts to leaders

Tasks

• •Engage with customer executives to identify pain points and opportunities
• •Translate customer needs into ServiceNow solutions
• •Lead architecture and design engagements for strategic customers
• •Demonstrate how ServiceNow supports IT transformation and digital services
• •Articulate how ServiceNow integrates into the customer's technology landscape
• •Communicate the details of the ServiceNow architecture at various levels
• •Utilize architecture development methods and modeling approaches
• •Maintain relationships with multiple levels within customer accounts
• •Provide thought leadership and collaborate with internal teams
• •Create best practices, white papers, and workshops

Tools & Technologies