Description

As a Pre-Sales Solution Architect, you will engage with customers to implement ServiceNow solutions, providing leadership during sales cycles and ensuring successful product adoption. This role involves collaborating with various teams, advocating for customer needs, and driving digital transformation initiatives.

Requirements

• •Experience in leveraging AI in work processes
• •3+ years’ experience with ServiceNow
• •Extensive career in Professional Services
• •Ability to build strong relationships
• •Ability to communicate with customers effectively
• •Experience in creating complex technology solutions
• •Ability to manage complex customer pursuits
• •Ability to navigate tough conversations
• •Strong focus on ownership and execution
• •Ability to develop professional design documents
• •Ability to communicate complex concepts
• •Experience in conducting solutions presentations
• •Passion for studying new technologies
• •Aspirations for CMA or CTA ServiceNow certification
• •Inclusivity and welcoming diverse backgrounds

Tasks

• •Consult with customers on implementing ServiceNow solutions
• •Provide leadership and support during sales cycles
• •Advocate for customer needs within ServiceNow
• •Understand the client's overall business for successful implementation
• •Collaborate with ServiceNow Sales and partners to manage Expert Services opportunities
• •Engage with C-Level roles on digital transformation opportunities
• •Support sales cycles to grow overall wallet share and cross-sell
• •Tailor ServiceNow project methodology to meet client needs
• •Rapidly deliver required project deliverables
• •Identify and pursue potential Expert Services opportunities
• •Use Expert Services resources to support large product sales
• •Maintain touch points during delivery activities with SAEs
• •Establish trusted advisor relationships with customers
• •Provide technical thought leadership on leveraging ServiceNow technologies
• •Conduct sales presentations and lead solution discussions
• •Build credibility with customer account teams for early engagement
• •Qualify customer opportunities in large Services and Licensing pursuits
• •Translate customer requirements into high-level solutions
• •Lead implementation strategy for at-scale product adoption
• •Provide continuity during the pre-sales process
• •Support creation of Statements of Work with focus on risk management
• •Gain customer approval of SoW through detailed walk-throughs
• •Request specialist scoping support from internal resources
• •Bridge technical scope and governance
• •Build project roadmaps aligned to customer objectives
• •Lead engagement project teams for successful outcomes
• •Align Delivery and Impact teams for scoped projects
• •Support project initiation and planning for seamless delivery
• •Participate in project governance meetings
• •Attend post-delivery reviews to capture feedback
• •Understand existing customer teams to identify further opportunities
• •Enable and mentor ServiceNow delivery team members