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Service Team Leader Robotics(m/w/x)
Leading service professionals for advanced robotics systems, ensuring KPI achievement. Proven leadership in technical service or industrial settings, with OHS knowledge, required. On-site team leadership, focus on safety culture.
Requirements
- Proven leadership responsibility in technical service or industrial environment
- Strong OHS standards and safe working practices knowledge
- Solid understanding of service operations, technical support, process optimization
- Experience with SAP, Salesforce, MS Office
- Strong affinity for KPI-driven management
- Structured, customer-centric mindset
- Strong planning and execution skills
- Fluency in German and English
- French language skills (plus)
Tasks
- Lead, coach, and develop service professionals.
- Cultivate a high-performance and safety-driven culture.
- Plan, schedule, and allocate resources efficiently.
- Achieve service KPIs (OTD, response time, utilization).
- Serve as the primary site representative and contact.
- Coordinate local site infrastructure and compliance.
- Align operational interfaces with internal stakeholders.
- Drive DACH cluster collaboration and alignment.
- Ensure consistent service standards and best practices.
- Strengthen customer satisfaction and retention.
- Maintain close customer relationships.
- Deliver rapid, solution-oriented service.
- Continuously improve service processes using metrics and feedback.
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- german – Business Fluent
- english – Business Fluent
- french – Basic
Tools & Technologies
- SAP
- Salesforce
- MS Office
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Service Team Leader Robotics(m/w/x)
Leading service professionals for advanced robotics systems, ensuring KPI achievement. Proven leadership in technical service or industrial settings, with OHS knowledge, required. On-site team leadership, focus on safety culture.
Requirements
- Proven leadership responsibility in technical service or industrial environment
- Strong OHS standards and safe working practices knowledge
- Solid understanding of service operations, technical support, process optimization
- Experience with SAP, Salesforce, MS Office
- Strong affinity for KPI-driven management
- Structured, customer-centric mindset
- Strong planning and execution skills
- Fluency in German and English
- French language skills (plus)
Tasks
- Lead, coach, and develop service professionals.
- Cultivate a high-performance and safety-driven culture.
- Plan, schedule, and allocate resources efficiently.
- Achieve service KPIs (OTD, response time, utilization).
- Serve as the primary site representative and contact.
- Coordinate local site infrastructure and compliance.
- Align operational interfaces with internal stakeholders.
- Drive DACH cluster collaboration and alignment.
- Ensure consistent service standards and best practices.
- Strengthen customer satisfaction and retention.
- Maintain close customer relationships.
- Deliver rapid, solution-oriented service.
- Continuously improve service processes using metrics and feedback.
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- german – Business Fluent
- english – Business Fluent
- french – Basic
Tools & Technologies
- SAP
- Salesforce
- MS Office
About the Company
CHARM ABB Robotics Switzerland Ltd
Industry
Manufacturing
Description
The company is a leading global robotics company focused on innovation and shaping the future of robotics.
Not a perfect match?
- Accelleron
Team Lead - Service Business Process S/4HANA(m/w/x)
Full-timeOn-siteSeniorBaden - GUTEX Holzfaserplattenwerk H. Henselmann GmbH & Co KG
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Full-timeOn-siteExperiencedWaldshut-Tiengen - SR Technics Switzerland Ltd.
Supervisor Inspection / Triage / RTS(m/w/x)
Full-timeOn-siteExperiencedBad Zurzach - Emil Frey Schlieren
Teamleiter:in Werkstatt(m/w/x)
Full-timeOn-siteExperiencedSchlieren - HITACHI ENERGY LTD
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