Intersnack IT KG
IT Service Delivery Manager - Multi - Vendor / SIAM(m/w/x)
Full-timeWith HomeofficeSenior
Düsseldorf
New Job?Nejo!
Your personal AI career agent
EXExperian
Service Delivery Manager(m/w/x)
Düsseldorf
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading delivery teams for risk, fraud, and identity solutions across the DACH market. End-to-end service delivery experience required. Flexible working hours, remote work options.
Requirements
- End-to-end service delivery responsibility in market/region
- 5+ years leading delivery teams
- Commercial understanding and cost control
- Client experience and trusted counterpart
- Collaboration with senior partners
- Structured approach balancing client/delivery/results
- Experience in agile/hybrid delivery environments
- Fluent German and English
Tasks
- Lead delivery teams across the DACH market
- Ensure high-quality execution for clients
- Take ownership of delivery performance and customer satisfaction
- Manage delivery prioritization and decision-making
- Lead escalations and senior client communications
- Ensure resolution and transparency in client issues
- Be accountable for end-to-end delivery performance
- Ensure delivery readiness, governance, and risk management
- Achieve KPIs for in-market projects
- Oversee go-live, hypercare, and post-production support
- Manage delivery-related commercial outcomes
- Protect margins and maintain cost awareness
- Plan and manage regional capacity and resource allocation
- Guide market-level improvements
- Contribute to global delivery standards
- Directly manage the delivery team
- Ensure team performance and outcomes
- Handle people leadership, including performance management
- Provide training and ensure compliance
- Create clarity on priorities, roles, and expectations
- Foster a culture of accountability and continuous improvement
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Flexible working hours
- Remote work options
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Experian and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
Not a perfect match?
- Accenture
IT Delivery Lead Insurance(m/w/x)
Full-time/Part-timeWith HomeofficeSeniorKronberg im Taunus, Berlin, Düsseldorf, Dresden, Essen, Hamburg, Jena, Siegburg, Stuttgart, München - NTT DATA
Senior Manager Service Management(m/w/x)
Full-timeWith HomeofficeManagementDüsseldorf - NTT DATA
Senior Manager Service Management(m/w/x)
Full-timeWith HomeofficeManagementDüsseldorf - Colliers International EMEA
IT Service Delivery Manager for Western Europe & Head of IT Germany(m/w/x)
Full-timeWith HomeofficeExperiencedFrankfurt am Main, Berlin, Düsseldorf, München
EXExperian
Service Delivery Manager(m/w/x)
Düsseldorf
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading delivery teams for risk, fraud, and identity solutions across the DACH market. End-to-end service delivery experience required. Flexible working hours, remote work options.
Requirements
- End-to-end service delivery responsibility in market/region
- 5+ years leading delivery teams
- Commercial understanding and cost control
- Client experience and trusted counterpart
- Collaboration with senior partners
- Structured approach balancing client/delivery/results
- Experience in agile/hybrid delivery environments
- Fluent German and English
Tasks
- Lead delivery teams across the DACH market
- Ensure high-quality execution for clients
- Take ownership of delivery performance and customer satisfaction
- Manage delivery prioritization and decision-making
- Lead escalations and senior client communications
- Ensure resolution and transparency in client issues
- Be accountable for end-to-end delivery performance
- Ensure delivery readiness, governance, and risk management
- Achieve KPIs for in-market projects
- Oversee go-live, hypercare, and post-production support
- Manage delivery-related commercial outcomes
- Protect margins and maintain cost awareness
- Plan and manage regional capacity and resource allocation
- Guide market-level improvements
- Contribute to global delivery standards
- Directly manage the delivery team
- Ensure team performance and outcomes
- Handle people leadership, including performance management
- Provide training and ensure compliance
- Create clarity on priorities, roles, and expectations
- Foster a culture of accountability and continuous improvement
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Flexible working hours
- Remote work options
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Experian and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Experian
Industry
IT
Description
The company is a global data and technology provider specializing in risk, fraud, and identity management.
Not a perfect match?
- Intersnack IT KG
IT Service Delivery Manager - Multi - Vendor / SIAM(m/w/x)
Full-timeWith HomeofficeSeniorDüsseldorf - Accenture
IT Delivery Lead Insurance(m/w/x)
Full-time/Part-timeWith HomeofficeSeniorKronberg im Taunus, Berlin, Düsseldorf, Dresden, Essen, Hamburg, Jena, Siegburg, Stuttgart, München - NTT DATA
Senior Manager Service Management(m/w/x)
Full-timeWith HomeofficeManagementDüsseldorf - NTT DATA
Senior Manager Service Management(m/w/x)
Full-timeWith HomeofficeManagementDüsseldorf - Colliers International EMEA
IT Service Delivery Manager for Western Europe & Head of IT Germany(m/w/x)
Full-timeWith HomeofficeExperiencedFrankfurt am Main, Berlin, Düsseldorf, München