DATAGROUP
Service Delivery Manager(m/w/x)
Full-timeWith HomeofficeManagement
Neu-Isenburg
New Job?Nejo!
Your personal AI career agent
COColliers International EMEA
IT Service Delivery Manager for Western Europe & Head of IT Germany(m/w/x)
Frankfurt am Main, Berlin, Düsseldorf, München
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing IT service delivery and technical support teams for commercial real estate advisory across Western Europe. Strong technical experience in cloud infrastructures (Azure/GCP preferred) and ITIL qualification required. 30 days annual leave, subsidized EGYM Wellpass, JobRad bike leasing.
Requirements
- Proven experience in IT service management, project management, team leadership
- Strong technical experience in cloud infrastructures (MS Azure/GCP preferred) and workplace IT
- Strong leadership, communication, and organisational skills
- Appropriate ITIL qualification
- Experience of project management methodologies (onboarding, initiation)
- Demonstrated experience with IT-Security practices and compliance frameworks (ISO27001, GDPR)
- Experience in global, multi-cultural, distributed teams
- Proficiency in other European languages (plus)
- Willingness to travel within Western Europe
- Strategic thinking and implementation of scalable, supportable, secure solutions
- Strong problem-solving and decision-making skills under pressure
- Excellent interpersonal and collaborative teamwork skills
- Innovative mindset and focus on continuous improvement
Tasks
- Oversee IT service delivery across Western Europe
- Ensure operational excellence and seamless IT support
- Adhere to global standards, policies, and local regulations
- Lead technical support teams in Western Europe
- Liaise for local projects and business requirements
- Drive technology contribution to German business outcomes
- Support implementation of global and regional initiatives
- Align initiatives with Colliers Technology standards
- Align local initiatives with commercial technology strategy
- Ensure adherence to ITIL best practices
- Manage Incident, Request, Change, and Problem processes
- Drive performance of the Support team
- Ensure efficient IT service delivery meets SLAs
- Assess IT project requirements and feasibility
- Plan and manage IT project implementation within budget
- Collaborate with global and local teams on projects
- Manage local external IT supplier relationships
- Collaborate with Procurement Director on supplier management
- Provide input for and maintain IT policies
- Ensure implementation of IT controls and security processes
- Meet global and local regulatory and compliance requirements
- Lead, mentor, and support German Technical Support Specialists
- Drive performance and development of German team
- Monitor key service metrics
- Drive service improvements
- Ensure adherence to Colliers Technology standards
- Identify areas to simplify and standardize existing technology
- Liaise between IT and business stakeholders
- Manage IT service escalations
- Partner with Head of Commercial Technology EMEA
- Identify new business requirements for commercial strategy
- Determine country-level project delivery
- Promote a learning culture within the team
- Encourage continuous development and knowledge sharing
- Facilitate "TechExperts" business training events
- Maximize value from technology investments
- Produce monthly service reports
- Coordinate Monthly Service Review Meetings
- Review team performance against SLAs
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- MS Azure
- GCP
- ITIL
- ISO27001
- GDPR
Benefits
Flexible Working
- Flexible working arrangements
- Mobile working
More Vacation Days
- 30 days annual leave
Healthcare & Fitness
- Subsidized EGYM Wellpass fitness membership
Company Bike
- JobRad bike leasing
Additional Allowances
- Meal vouchers
Retirement Plans
- Company pension scheme
Family Support
- Family support services
Childcare
- Emergency childcare assistance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Colliers International EMEA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
Not a perfect match?
- HYPE Softwaretechnik GmbH
Director Service Delivery(m/w/x)
Full-timeWith HomeofficeSeniorBonn, Frankfurt am Main, Köln - operational services GmbH & Co KG
Senior Service Delivery Manager(m/w/x)
Full-timeWith HomeofficeSeniorFrankfurt am Main - Kulzer
Teamleiter IT Servicedesk(m/w/x)
Full-timeWith HomeofficeSeniorHanau - Deutsche Bank
Senior Service Delivery Manager Global Real Estate Projects(m/w/x)
Full-time/Part-timeWith HomeofficeSeniorFrankfurt am Main
COColliers International EMEA
IT Service Delivery Manager for Western Europe & Head of IT Germany(m/w/x)
Frankfurt am Main, Berlin, Düsseldorf, München
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing IT service delivery and technical support teams for commercial real estate advisory across Western Europe. Strong technical experience in cloud infrastructures (Azure/GCP preferred) and ITIL qualification required. 30 days annual leave, subsidized EGYM Wellpass, JobRad bike leasing.
Requirements
- Proven experience in IT service management, project management, team leadership
- Strong technical experience in cloud infrastructures (MS Azure/GCP preferred) and workplace IT
- Strong leadership, communication, and organisational skills
- Appropriate ITIL qualification
- Experience of project management methodologies (onboarding, initiation)
- Demonstrated experience with IT-Security practices and compliance frameworks (ISO27001, GDPR)
- Experience in global, multi-cultural, distributed teams
- Proficiency in other European languages (plus)
- Willingness to travel within Western Europe
- Strategic thinking and implementation of scalable, supportable, secure solutions
- Strong problem-solving and decision-making skills under pressure
- Excellent interpersonal and collaborative teamwork skills
- Innovative mindset and focus on continuous improvement
Tasks
- Oversee IT service delivery across Western Europe
- Ensure operational excellence and seamless IT support
- Adhere to global standards, policies, and local regulations
- Lead technical support teams in Western Europe
- Liaise for local projects and business requirements
- Drive technology contribution to German business outcomes
- Support implementation of global and regional initiatives
- Align initiatives with Colliers Technology standards
- Align local initiatives with commercial technology strategy
- Ensure adherence to ITIL best practices
- Manage Incident, Request, Change, and Problem processes
- Drive performance of the Support team
- Ensure efficient IT service delivery meets SLAs
- Assess IT project requirements and feasibility
- Plan and manage IT project implementation within budget
- Collaborate with global and local teams on projects
- Manage local external IT supplier relationships
- Collaborate with Procurement Director on supplier management
- Provide input for and maintain IT policies
- Ensure implementation of IT controls and security processes
- Meet global and local regulatory and compliance requirements
- Lead, mentor, and support German Technical Support Specialists
- Drive performance and development of German team
- Monitor key service metrics
- Drive service improvements
- Ensure adherence to Colliers Technology standards
- Identify areas to simplify and standardize existing technology
- Liaise between IT and business stakeholders
- Manage IT service escalations
- Partner with Head of Commercial Technology EMEA
- Identify new business requirements for commercial strategy
- Determine country-level project delivery
- Promote a learning culture within the team
- Encourage continuous development and knowledge sharing
- Facilitate "TechExperts" business training events
- Maximize value from technology investments
- Produce monthly service reports
- Coordinate Monthly Service Review Meetings
- Review team performance against SLAs
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- MS Azure
- GCP
- ITIL
- ISO27001
- GDPR
Benefits
Flexible Working
- Flexible working arrangements
- Mobile working
More Vacation Days
- 30 days annual leave
Healthcare & Fitness
- Subsidized EGYM Wellpass fitness membership
Company Bike
- JobRad bike leasing
Additional Allowances
- Meal vouchers
Retirement Plans
- Company pension scheme
Family Support
- Family support services
Childcare
- Emergency childcare assistance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Colliers International EMEA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Colliers International EMEA
Industry
RealEstate
Description
Das Unternehmen bietet umfassende Dienstleistungen in der Immobilienberatung, einschließlich An- und Verkauf sowie Vermietung von Gewerbe- und Wohnimmobilien.
Not a perfect match?
- DATAGROUP
Service Delivery Manager(m/w/x)
Full-timeWith HomeofficeManagementNeu-Isenburg - HYPE Softwaretechnik GmbH
Director Service Delivery(m/w/x)
Full-timeWith HomeofficeSeniorBonn, Frankfurt am Main, Köln - operational services GmbH & Co KG
Senior Service Delivery Manager(m/w/x)
Full-timeWith HomeofficeSeniorFrankfurt am Main - Kulzer
Teamleiter IT Servicedesk(m/w/x)
Full-timeWith HomeofficeSeniorHanau - Deutsche Bank
Senior Service Delivery Manager Global Real Estate Projects(m/w/x)
Full-time/Part-timeWith HomeofficeSeniorFrankfurt am Main