HolidayCheck Group AG
Software Engineer – User Generated Content(m/w/x)
Full-timeWith HomeofficeExperienced
Bottighofen, München
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HOHolidayCheck Group AG
(Senior) Product Manager - Customer Support Solutions(m/w/x)
Bottighofen
Full-timeWith Home OfficeSenior
Nejo AI Summary
Building automated self-service software for customer problem resolution in holiday travel. Senior-level product management in software-driven customer environments, with automation experience, required. 20 days workation within EU, plus flexible hybrid work.
Requirements
- Proven senior-level product management experience in software-driven customer environments
- Strong understanding of product/transaction customer processes, ideally in travel industry or comparable sectors
- Demonstrated experience in building automations and self-service solutions
- Strong discovery and problem-framing skills, translating customer needs into scalable software solutions
- Excellent stakeholder leadership across Engineering, Operations, Business teams
- Data-driven mindset, KPI ownership, translating insights into product priorities and impact
Tasks
- Identify recurring customer problems
- Translate problems into scalable software solutions
- Define product strategy for customer support solutions
- Drive continuous evolution of customer support solutions
- Improve quality, speed, and automation of solutions
- Design and build digital support solutions
- Continuously improve digital support solutions for self-service
- Automate support processes
- Leverage AI for enhanced speed, consistency, and quality
- Collaborate with Engineering and Operations
- Ensure reliable, scalable, and sustainable implementations
- Own and monitor key performance indicators
- Drive improvements in resolution time
- Increase automation rate
- Boost self-service adoption
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Workation & Sabbatical
- 20 days of workation within the EU
Flexible Working
- 60/40 hybrid model
- Flexible working hours
Learning & Development
- Extensive training opportunities
Mentorship & Coaching
- Structured onboarding
More Vacation Days
- Anniversary extra vacation days
Additional Allowances
- Anniversary travel subsidies
- Childcare subsidy
Modern Equipment
- Choice of hardware
Parking & Commuter Benefits
- Free parking
Public Transport Subsidies
- Public transport subsidy
Healthcare & Fitness
- Hansefit membership
- Gym subsidy
Free or Subsidized Food
- Healthy and delicious meals
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HolidayCheck Group AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HOHolidayCheck Group AG
(Senior) Product Manager - Customer Support Solutions(m/w/x)
Bottighofen
Full-timeWith Home OfficeSenior
Nejo AI Summary
Building automated self-service software for customer problem resolution in holiday travel. Senior-level product management in software-driven customer environments, with automation experience, required. 20 days workation within EU, plus flexible hybrid work.
Requirements
- Proven senior-level product management experience in software-driven customer environments
- Strong understanding of product/transaction customer processes, ideally in travel industry or comparable sectors
- Demonstrated experience in building automations and self-service solutions
- Strong discovery and problem-framing skills, translating customer needs into scalable software solutions
- Excellent stakeholder leadership across Engineering, Operations, Business teams
- Data-driven mindset, KPI ownership, translating insights into product priorities and impact
Tasks
- Identify recurring customer problems
- Translate problems into scalable software solutions
- Define product strategy for customer support solutions
- Drive continuous evolution of customer support solutions
- Improve quality, speed, and automation of solutions
- Design and build digital support solutions
- Continuously improve digital support solutions for self-service
- Automate support processes
- Leverage AI for enhanced speed, consistency, and quality
- Collaborate with Engineering and Operations
- Ensure reliable, scalable, and sustainable implementations
- Own and monitor key performance indicators
- Drive improvements in resolution time
- Increase automation rate
- Boost self-service adoption
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Workation & Sabbatical
- 20 days of workation within the EU
Flexible Working
- 60/40 hybrid model
- Flexible working hours
Learning & Development
- Extensive training opportunities
Mentorship & Coaching
- Structured onboarding
More Vacation Days
- Anniversary extra vacation days
Additional Allowances
- Anniversary travel subsidies
- Childcare subsidy
Modern Equipment
- Choice of hardware
Parking & Commuter Benefits
- Free parking
Public Transport Subsidies
- Public transport subsidy
Healthcare & Fitness
- Hansefit membership
- Gym subsidy
Free or Subsidized Food
- Healthy and delicious meals
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HolidayCheck Group AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
HolidayCheck Group AG
Industry
Tourism
Description
The company is one of the leading eCommerce companies within tourism, leveraging technology to enhance vacation experiences.
Not a perfect match?
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