Sdui Group
Head of Support DACH(m/w/x)
Full-timeWith HomeofficeSenior
Hamburg, Berlin, Koblenz, Wien
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DE
DeepLSenior Manager - Customer Support(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Description
You will shape the future of support in EMEA by leading managers and refining scalable workflows. Your day-to-day involves turning data into strategy to ensure a premium experience for the company's users.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Significant leadership experience in Customer Support
- •Experience managing managers in tech environments
- •Track record of modernizing support models
- •Experience with automation and AI adoption
- •Ability to influence cross-functional stakeholders
- •Experience in organizational design and development
- •Strategic thinking and hands-on problem-solving
- •Proficiency in modern support platforms
- •Customer-first and outcome-driven mindset
Education
Bachelor's degree
OR
Master's degree
Work Experience
approx. 4 - 6 years
Tasks
- •Translate global goals into regional strategy
- •Define and implement world-class support standards
- •Manage regional performance metrics and outcomes
- •Coach and develop a team of managers
- •Champion continuous upskilling and professional development
- •Evolve scalable workflows and operational processes
- •Utilize data insights to guide regional priorities
- •Partner with Sales and Customer Success teams
- •Deliver a differentiated premium support offering
- •Collaborate with Product and Engineering on improvements
- •Guide teams through product launches and shifts
- •Foster an inclusive, high-accountability team culture
Tools & Technologies
ZendeskSalesforceAIAutomation
Languages
English – Business Fluent
Benefits
Flexible Working
- •Hybrid work schedule
- •Flexible working hours
Competitive Pay
- •Virtual Shares
Team Events
- •Regular in-person team events
- •Monthly full-day hacking sessions
More Vacation Days
- •30 days of annual leave
Mental Health Support
- •Access to mental health resources
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DeepL and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DE
DeepLSenior Manager - Customer Support(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
You will shape the future of support in EMEA by leading managers and refining scalable workflows. Your day-to-day involves turning data into strategy to ensure a premium experience for the company's users.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Significant leadership experience in Customer Support
- •Experience managing managers in tech environments
- •Track record of modernizing support models
- •Experience with automation and AI adoption
- •Ability to influence cross-functional stakeholders
- •Experience in organizational design and development
- •Strategic thinking and hands-on problem-solving
- •Proficiency in modern support platforms
- •Customer-first and outcome-driven mindset
Education
Bachelor's degree
OR
Master's degree
Work Experience
approx. 4 - 6 years
Tasks
- •Translate global goals into regional strategy
- •Define and implement world-class support standards
- •Manage regional performance metrics and outcomes
- •Coach and develop a team of managers
- •Champion continuous upskilling and professional development
- •Evolve scalable workflows and operational processes
- •Utilize data insights to guide regional priorities
- •Partner with Sales and Customer Success teams
- •Deliver a differentiated premium support offering
- •Collaborate with Product and Engineering on improvements
- •Guide teams through product launches and shifts
- •Foster an inclusive, high-accountability team culture
Tools & Technologies
ZendeskSalesforceAIAutomation
Languages
English – Business Fluent
Benefits
Flexible Working
- •Hybrid work schedule
- •Flexible working hours
Competitive Pay
- •Virtual Shares
Team Events
- •Regular in-person team events
- •Monthly full-day hacking sessions
More Vacation Days
- •30 days of annual leave
Mental Health Support
- •Access to mental health resources
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DeepL and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
DeepL
Industry
IT
Description
DeepL is a global communications platform powered by Language AI, focused on breaking down language barriers and improving communication.
Not a perfect match?
- Sdui Group
Head of Support DACH(m/w/x)
Full-timeWith HomeofficeSeniorHamburg, Berlin, Koblenz, Wien - Lovehoney Group
Director Customer Care(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Ashby
Sales Manager, Mid-Market - EMEA(m/w/x)
Full-timeRemoteSeniorfrom 240,000 / yearBerlin - Contentful
Group Product Manager (Customer Experience)(m/w/x)
Full-timeWith HomeofficeManagementBerlin - DeepL
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin