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TETeledyne GmbH

Senior IT Support Engineer(m/w/x)

Heidelberg
Full-timeOn-siteSenior

Global IT support for aerospace and automation technologies, including printer installation and Microsoft application support. Exceptional analytical troubleshooting skills required. All travel expenses met.

Requirements

  • Computer related Degree/Diploma/Microsoft or IT Professional Certification or equivalent work experience
  • Exceptional analytical and methodical troubleshooting abilities
  • Proficient German verbal and written communication
  • Proficient English verbal and written communication
  • Advantageous Italian verbal & written
  • At least 5 years IT support experience
  • Solid understanding of Microsoft Windows OS management
  • Proficient hardware and software troubleshooting
  • Proficient root-cause analysis and issue resolution
  • Exceptional customer service orientation
  • Understanding of larger IT Enterprise setup
  • Experience supporting manufacturing business concepts
  • SAP user level experience
  • ServiceNOW platform experience
  • High-level understanding of ITIL Framework concept
  • Self-motivated with strong work ethic

Tasks

  • Administer Windows desktops and laptops
  • Provide on-site and remote operational support
  • Install, configure, and troubleshoot printers
  • Support Microsoft applications (Office, Visio, Project)
  • Ensure compliance with Enterprise Anti-Virus and security tools
  • Support mobile phones (iPhone and Android)
  • Liaise with hardware and software vendors
  • Maintain conference room equipment (video conferencing, conference phones)
  • Troubleshoot issues unresolved by the IT Service Desk
  • Act as a point of contact for day-to-day IT support
  • Respond dynamically to requests from multiple sources
  • Prioritize workload to achieve required outcomes
  • Provide remote IT support for traveling users
  • Maintain communication racks and patch wall ports
  • Place hardware orders
  • Interact directly with Teledyne employees for IT issues
  • Monitor backups and restores
  • Maintain the onsite server room to enterprise standards
  • Support SOX compliance initiatives
  • Conduct SOX audits of assigned sites
  • Participate in periodic project work
  • Handle technology refresh tasks
  • Implement system upgrades and new software deployments
  • Support facility relocations and domain migrations
  • Assist with business-specific projects

Work Experience

  • 5 years

Education

  • High school diploma

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent
  • ItalianBasic

Tools & Technologies

  • Microsoft Windows
  • SAP
  • ServiceNOW

Benefits

Additional Allowances

  • All travel expenses met
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Teledyne GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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