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Senior Expert IT Service Excellence(m/w/x)
Digitizing energy networks with focus on IT service excellence and DSO collaboration. 3+ years IT Operations, agile, and ITIL experience required. 30 vacation days, flexible hours, and remote option.
Requirements
- University degree in informatics, economics, or related field, or equivalent practical experience
- At least 3 years relevant professional experience in IT Operations, User Centricity, Service Management, agile frameworks, cloud technologies, and ITIL
- Knowledge of European energy industry
- Passion for leveraging digital technology for efficiency, innovation, and transformation
- Strong problem-solving skills
- Strong research skills
- Strong project management skills
- Ability to align technical solutions with business strategies and processes
- Excellent verbal communication skills
- Excellent written communication skills
- Ability to convey technical information clearly
- Ability to work collaboratively across teams and departments
- Business fluency in German
- Business fluency in English
Tasks
- Work closely with DSOs, business stakeholders, and Digital Technology
- Elevate IT service excellence and unlock digital transformation value
- Accelerate transformation of Energy Networks
- Shape and implement IT service excellence strategy
- Enable current and future business transformations
- Drive evolution of digital business platforms
- Lead functional Expert Team
- Structure and moderate meetings with PMO expert
- Contribute forward-looking strategic concepts and recommendations
- Manage cross-functional teams
- Ensure successful delivery of strategic initiatives
- Define and steer standardization and optimization decisions
- Act as trusted expert and ambassador for Digital & IT
- Participate in internal and external forums, presentations, and strategic dialogues
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- IT Operations
- User Centricity
- Service Management
- SAFe
- cloud technologies
- ITIL
Benefits
Flexible Working
- Flexible working hours
- Remote work option
More Vacation Days
- 30 vacation days
- Days off on Shrove Monday
- Days off on Christmas Eve
- Days off on New Year's Eve
Retirement Plans
- Company pension scheme
Learning & Development
- Tailored training opportunities
Corporate Discounts
- Employee discounts
Healthcare & Fitness
- In-house sports offers
- Health measures
Competitive Pay
- Employee share programs
Company Vehicle
- Car leasing
Company Bike
- Bicycle leasing
Family Support
- Work-life balance support
Snacks & Drinks
- Free drinks
Free or Subsidized Food
- Subsidized canteen
Workation & Sabbatical
- Workation (up to 20 days/year abroad)
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Senior Expert IT Service Excellence(m/w/x)
Digitizing energy networks with focus on IT service excellence and DSO collaboration. 3+ years IT Operations, agile, and ITIL experience required. 30 vacation days, flexible hours, and remote option.
Requirements
- University degree in informatics, economics, or related field, or equivalent practical experience
- At least 3 years relevant professional experience in IT Operations, User Centricity, Service Management, agile frameworks, cloud technologies, and ITIL
- Knowledge of European energy industry
- Passion for leveraging digital technology for efficiency, innovation, and transformation
- Strong problem-solving skills
- Strong research skills
- Strong project management skills
- Ability to align technical solutions with business strategies and processes
- Excellent verbal communication skills
- Excellent written communication skills
- Ability to convey technical information clearly
- Ability to work collaboratively across teams and departments
- Business fluency in German
- Business fluency in English
Tasks
- Work closely with DSOs, business stakeholders, and Digital Technology
- Elevate IT service excellence and unlock digital transformation value
- Accelerate transformation of Energy Networks
- Shape and implement IT service excellence strategy
- Enable current and future business transformations
- Drive evolution of digital business platforms
- Lead functional Expert Team
- Structure and moderate meetings with PMO expert
- Contribute forward-looking strategic concepts and recommendations
- Manage cross-functional teams
- Ensure successful delivery of strategic initiatives
- Define and steer standardization and optimization decisions
- Act as trusted expert and ambassador for Digital & IT
- Participate in internal and external forums, presentations, and strategic dialogues
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- IT Operations
- User Centricity
- Service Management
- SAFe
- cloud technologies
- ITIL
Benefits
Flexible Working
- Flexible working hours
- Remote work option
More Vacation Days
- 30 vacation days
- Days off on Shrove Monday
- Days off on Christmas Eve
- Days off on New Year's Eve
Retirement Plans
- Company pension scheme
Learning & Development
- Tailored training opportunities
Corporate Discounts
- Employee discounts
Healthcare & Fitness
- In-house sports offers
- Health measures
Competitive Pay
- Employee share programs
Company Vehicle
- Car leasing
Company Bike
- Bicycle leasing
Family Support
- Work-life balance support
Snacks & Drinks
- Free drinks
Free or Subsidized Food
- Subsidized canteen
Workation & Sabbatical
- Workation (up to 20 days/year abroad)
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
E.ON
Industry
EnergyAutomation
Description
E.ON is one of Europe's largest operators of energy networks and infrastructure and a provider of innovative energy solutions.
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