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NI
NIQ
last mo.

Senior Director of Operations & Quality(m/w/x)

Kriegstetten
Full-timeWith Home OfficeSenior
AI/ML
Data Science

Description

In this role, you will oversee media measurement operations across multiple countries, ensuring data quality and compliance while driving innovation and efficiency. You will engage with clients, manage a high-performing team, and leverage technology to enhance audience insights.

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Requirements

  • Deep understanding of media measurement KPIs
  • Ability to present and defend KPIs to stakeholders
  • Leadership in panel recruitment and engagement strategies
  • Leverage AI and automation for operational efficiency
  • Drive global best practices and process centralization
  • Extensive global operations leadership experience
  • Expertise in panel-based methodologies
  • Ability to analyze and present KPIs
  • Experience in process automation using AI
  • Strong leadership skills managing international teams
  • Strategic mindset balancing cost efficiency and quality

Work Experience

approx. 4 - 6 years

Tasks

  • Deliver audience measurement solutions across TV, radio, digital, and cross-media platforms
  • Utilize panel-based methodologies for accurate audience insights
  • Analyze and present KPIs and audience measurement outputs to stakeholders
  • Optimize operational efficiency in media measurement operations
  • Oversee media measurement operations across 12+ countries
  • Ensure data quality, compliance, and efficiency in operations
  • Drive standardization, cost optimization, and automation
  • Define and manage business-relevant media measurement KPIs
  • Present and defend KPIs and methodologies to external stakeholders
  • Lead panel recruitment, retention, and engagement strategies
  • Leverage AI and automation to enhance panel operations
  • Drive global best practices and process centralization
  • Develop a high-performing, globally distributed operations team
  • Act as a strategic partner for senior leadership and clients
  • Foster continuous improvement in audience measurement methodologies
  • Implement cost-efficient structures leveraging centralized hubs
  • Enhance data quality through automation and workflow optimization
  • Oversee panel recruitment and incentivization strategies
  • Manage global panel relationship with effective tooling
  • Collaborate with technology and local teams for panel technologies
  • Ensure seamless integration of panel methodologies with big data
  • Define and monitor quality KPIs and SLAs for client delivery
  • Implement data validation processes for audience measurement integrity
  • Serve as a trusted expert in audience measurement methodologies
  • Train internal teams on interpreting and communicating KPIs

Tools & Technologies

AIautomationmachine learning

Languages

EnglishBusiness Fluent

Benefits

Flexible Working

  • Flexible working environment

Social Impact

  • Volunteer time off

Learning & Development

  • LinkedIn Learning

Mental Health Support

  • Employee-Assistance-Program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NIQ and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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