Description

As a Senior Customer Success Manager, you will build strong relationships with key customers, guiding them through their journey with OneTrust. Your focus will be on ensuring customer satisfaction, driving product adoption, and identifying growth opportunities to maximize their investment.

Requirements

• •BA/BS in a relevant subject
• •Around 5 years in a client-facing role within CSM, professional services, or technical consulting
• •Effective customer-facing communication skills
• •Track record of successful engagement across corporate functions
• •Management of Enterprise, Strategic customers
• •Ability to build relationships with key customer stakeholders at all levels
• •Strong entrepreneurial skills in a complex and rapidly evolving environment
• •Experience implementing SaaS solutions with enthusiasm for technology
• •Experience using SFDC, Gainsight and other CS Technology applications
• •Ambitious and initiative-taking in a high-growth company
• •Willingness to travel (Estimated 10%)

Tasks

• •Establish relationships with customer stakeholders
• •Act as the primary contact for customers
• •Collaborate with teams to provide product expertise
• •Accelerate customer solutions with best practice guidance
• •Deliver proactive communication and manage escalations
• •Align customer roadmaps with product roadmaps
• •Advocate for customer needs with internal teams
• •Understand customer industries and Trust management strategies
• •Deliver business reviews to executive teams
• •Utilize adoption metrics to share best practices
• •Manage account portfolio to balance retention and growth
• •Identify training and expansion opportunities
• •Communicate ROI to ensure maximum value from investments

Tools & Technologies

Benefits