Adobe Systems GmbH
Named Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
München
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HAHawk
Enterprise Customer Success Manager(m/w/x)
München
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Strategic account planning and expansion for enterprise clients at provider of AI anti-money laundering and fraud detection. Financial crime experience and regulatory frameworks understanding essential. Direct collaboration with product development.
Requirements
- 6+ years in Customer Success, Account Management, or related roles
- Financial crime experience and alignment
- Strong understanding of enterprise client needs and regulatory frameworks
- Excellent communication and relationship-building skills
- Ability to manage multiple complex projects and influence senior stakeholders
- Proficiency in CRM tools such as Planhat, Hubspot
- Fluency in English and German
- Knowledge of AML, financial crime prevention, and EU regulatory frameworks
- Strategic thinking with a customer-centric mindset
- Ability to work independently and as part of a cross-functional team
Tasks
- Serve as the primary contact for enterprise clients
- Develop and execute strategic account plans
- Drive product adoption and retention
- Manage the full customer engagement cycle
- Identify and manage expansion opportunities
- Align solutions with clients' business objectives
- Support clients in understanding product integration
- Collaborate with internal teams to resolve issues
- Monitor account health and address risks proactively
- Prepare and deliver business reviews and performance reports
Work Experience
- 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Planhat
- Hubspot
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hawk and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HAHawk
Enterprise Customer Success Manager(m/w/x)
München
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Strategic account planning and expansion for enterprise clients at provider of AI anti-money laundering and fraud detection. Financial crime experience and regulatory frameworks understanding essential. Direct collaboration with product development.
Requirements
- 6+ years in Customer Success, Account Management, or related roles
- Financial crime experience and alignment
- Strong understanding of enterprise client needs and regulatory frameworks
- Excellent communication and relationship-building skills
- Ability to manage multiple complex projects and influence senior stakeholders
- Proficiency in CRM tools such as Planhat, Hubspot
- Fluency in English and German
- Knowledge of AML, financial crime prevention, and EU regulatory frameworks
- Strategic thinking with a customer-centric mindset
- Ability to work independently and as part of a cross-functional team
Tasks
- Serve as the primary contact for enterprise clients
- Develop and execute strategic account plans
- Drive product adoption and retention
- Manage the full customer engagement cycle
- Identify and manage expansion opportunities
- Align solutions with clients' business objectives
- Support clients in understanding product integration
- Collaborate with internal teams to resolve issues
- Monitor account health and address risks proactively
- Prepare and deliver business reviews and performance reports
Work Experience
- 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Planhat
- Hubspot
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hawk and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Hawk
Industry
FinancialServices
Description
The company is the leading provider of AI-supported anti-money laundering and fraud detection technology.
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