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Named Customer Success Manager(m/w/x)
Managing post-sales customer value for specific digital experience technology accounts at a digital experience tech firm, defining success plans. 10+ years Customer Success experience and fluency in English and German required. Focus on strategic key accounts, high impact on customer vision.
Requirements
- Bachelor’s Degree or relevant work experience
- Fluency in English and German
- 10+ years Customer Success experience
- Passion for driving customer success
- Strong communication and interpersonal skills
- Strong consulting skills
- Ability to prioritize and multi-task
- Exceptional organizational and presentation skills
- Knowledge of digital marketing software
- Program Management skills in large organizations
- Effective C-level discussion and presentation leadership
- Flexibility to travel
Tasks
- Drive post-sales customer experience and value
- Lead strategic vision planning and health
- Define success plans with measurable outcomes
- Act as the central point of contact
- Coordinate communication across internal and customer audiences
- Network within accounts to execute roadmaps
- Orchestrate internal resources for proactive support
- Analyze data to drive product adoption
- Share industry trends to champion innovation
- Identify risks and activate mitigation plans
- Represent the customer's voice within the company
- Contribute to organizational thought leadership
Work Experience
- 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Software as a Service
- Digital Marketing
- Data platforms
- Content management
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Named Customer Success Manager(m/w/x)
Managing post-sales customer value for specific digital experience technology accounts at a digital experience tech firm, defining success plans. 10+ years Customer Success experience and fluency in English and German required. Focus on strategic key accounts, high impact on customer vision.
Requirements
- Bachelor’s Degree or relevant work experience
- Fluency in English and German
- 10+ years Customer Success experience
- Passion for driving customer success
- Strong communication and interpersonal skills
- Strong consulting skills
- Ability to prioritize and multi-task
- Exceptional organizational and presentation skills
- Knowledge of digital marketing software
- Program Management skills in large organizations
- Effective C-level discussion and presentation leadership
- Flexibility to travel
Tasks
- Drive post-sales customer experience and value
- Lead strategic vision planning and health
- Define success plans with measurable outcomes
- Act as the central point of contact
- Coordinate communication across internal and customer audiences
- Network within accounts to execute roadmaps
- Orchestrate internal resources for proactive support
- Analyze data to drive product adoption
- Share industry trends to champion innovation
- Identify risks and activate mitigation plans
- Represent the customer's voice within the company
- Contribute to organizational thought leadership
Work Experience
- 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Software as a Service
- Digital Marketing
- Data platforms
- Content management
About the Company
Adobe Systems GmbH
Industry
IT
Description
The company empowers individuals and brands to create exceptional digital experiences through innovative technology.
Not a perfect match?
- Adobe
Senior Named Customer Success Manager(m/w/x)
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Customer Success Manager(m/w/x)
Full-timeOn-siteManagementMünchen - Hawk
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Full-timeOn-siteSeniorMünchen - Everpure
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Full-timeOn-siteExperiencedMünchen