Tieto Tech Consulting
SAP Solution Architect(m/w/x)
Full-time/Part-timeWith HomeofficeExperienced
Regensburg
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TITieto Tech Consulting
Senior Contact Center Solution Architect / Pre-Sales Lead(m/w/x)
Regensburg
Full-timeWith Home OfficeSenior
Nejo AI Summary
At a digital transformation firm, leading pre-sales architecture for omnichannel routing, IVR, and chatbot solutions. Several years of architect experience with Genesys, Novomind, or Dynamics platforms essential. Outstanding work-life balance, flexible hybrid work model.
Requirements
- Motivation and experience as CX consultant
- Several years of experience as Architect
- Knowledge of Contact Center solutions
- Experience with Genesys, Novomind, or Dynamics
- Experience in integration of center platforms
- Ability to explain technical concepts
- Strong pre-sales mindset
- Excellent communication and presentation skills
- Fluency in English and German
Tasks
- Lead solution architecture for pre-sales contact center engagements
- Design end-to-end omnichannel routing for voice, chat, and messaging
- Develop IVR, call flows, and routing logic
- Architect voice, mail, and chatbot solutions
- Design workforce and quality management components
- Lead technical solution workshops with customers
- Translate business requirements into concrete platform architectures
- Define integration concepts with CRM systems like MS Dynamics 365
- Support RFPs, proposals, estimations, and solution presentations
- Collaborate with delivery teams on feasibility and scalability
- Advise customers on service and contact center modernization
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Genesys Cloud
- Genesys Engage
- Novomind
- Dynamics 365 Contact Center
- CRM
- AI
- IAM
Benefits
Career Advancement
- Professional growth
Purpose-Driven Work
- Meaningful projects
Informal Culture
- Open culture
Flexible Working
- Outstanding work-life balance
- Flexible hybrid work model
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tieto Tech Consulting and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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TITieto Tech Consulting
Senior Contact Center Solution Architect / Pre-Sales Lead(m/w/x)
Regensburg
Full-timeWith Home OfficeSenior
Nejo AI Summary
At a digital transformation firm, leading pre-sales architecture for omnichannel routing, IVR, and chatbot solutions. Several years of architect experience with Genesys, Novomind, or Dynamics platforms essential. Outstanding work-life balance, flexible hybrid work model.
Requirements
- Motivation and experience as CX consultant
- Several years of experience as Architect
- Knowledge of Contact Center solutions
- Experience with Genesys, Novomind, or Dynamics
- Experience in integration of center platforms
- Ability to explain technical concepts
- Strong pre-sales mindset
- Excellent communication and presentation skills
- Fluency in English and German
Tasks
- Lead solution architecture for pre-sales contact center engagements
- Design end-to-end omnichannel routing for voice, chat, and messaging
- Develop IVR, call flows, and routing logic
- Architect voice, mail, and chatbot solutions
- Design workforce and quality management components
- Lead technical solution workshops with customers
- Translate business requirements into concrete platform architectures
- Define integration concepts with CRM systems like MS Dynamics 365
- Support RFPs, proposals, estimations, and solution presentations
- Collaborate with delivery teams on feasibility and scalability
- Advise customers on service and contact center modernization
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Genesys Cloud
- Genesys Engage
- Novomind
- Dynamics 365 Contact Center
- CRM
- AI
- IAM
Benefits
Career Advancement
- Professional growth
Purpose-Driven Work
- Meaningful projects
Informal Culture
- Open culture
Flexible Working
- Outstanding work-life balance
- Flexible hybrid work model
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tieto Tech Consulting and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Tieto Tech Consulting
Industry
IT
Description
The company is the leading digital accelerator for innovation and sustainable value creation, combining business design with software engineering.
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