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CACapgemini Invent

Senior Consultant/Manager Service Transformation(m/w/x)

Berlin, Frankfurt am Main, Hamburg, Köln, München, Stuttgart
Full-timeWith Home OfficeManagement
Green Job
AI/ML
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Shaping digital customer service strategies and journeys at global digital innovation consultancy, leading workshops. Outstanding university degree in economics or technology required. Long-term work-life balance model.

Requirements

  • Mehrjährige praktische Projekterfahrung in Customer Service
  • Erste Verantwortung in Projektleitung
  • Verständnis für Customer Service Technologien
  • Herausragender Studienabschluss in Wirtschaft oder Technik
  • Spaß an technologischem Verständnis und Analyse
  • Hohe Zuverlässigkeit und Teamgeist
  • Präsentations- und Moderationsfähigkeiten
  • Exzellente Deutsch- und Englischkenntnisse

Tasks

  • Innovative Strategie- und Transformationsprojekte steuern
  • Digitale Zukunftsthemen im Customer Service gestalten
  • In Teams an Customer Journeys arbeiten
  • Workshops und Design Thinking-Sessions durchführen
  • Projektinhalte im Team umsetzen
  • Digitale Customer Experience-Lösungen identifizieren
  • Technologien zur Automatisierung analysieren
  • Service-Organisationseinheiten optimieren
  • Globale Angebote für Kunden generieren
  • Mit Start-Ups und Lösungsanbietern zusammenarbeiten

Work Experience

  • approx. 4 - 6 years

Education

  • Bachelor's degree

Languages

  • German – Business Fluent
  • English – Business Fluent

Tools & Technologies

  • CRM Tools
  • AI
  • IVR
  • Knowledge Management
  • MS-Office

Benefits

Diverse Work

  • Innovative Projekte und internationale Teams

Informal Culture

  • Werteorientierte Unternehmenskultur

Career Advancement

  • Transparente Karriereperspektiven

Flexible Working

  • Langfristiges Work-Life-Balance-Modell
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