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Senior Client Service Officer(m/w/x)
Leading client onboarding and documentation management for internationally active entrepreneurs and families at a boutique bank. 10+ years financial industry experience, including 6 years in similar function, with FATCA/CRS/QI knowledge required. Subject matter expert role in a specialized boutique bank setting.
Requirements
- University degree in Business Administration, Economics, Law, related fields, or equivalent educational pathway
- At least 10 years professional experience in financial industry, including 6 years in similar function
- Up to 4 years additional experience from relevant financial sector roles (Operations, Front Office, Risk, Compliance)
- Strong understanding of complex client structures and international onboarding requirements
- Solid knowledge of FATCA, CRS, QI with hands-on experience in controls, reporting, tax processes
- Strong technical affinity and confidence with multiple systems and tools
- High attention to detail, strong analytical skills, data-quality focus, proactive, solution-oriented mindset
- Ability to manage multiple priorities independently, structured coordination, robust documentation
- Collaborative team player, knowledge sharing, continuous improvement contribution
- Proficiency in English (written and spoken)
- German language skills (asset)
Tasks
- Lead and execute client onboarding for individuals and legal entities
- Maintain and update client static data in core systems
- Manage client documentation across the lifecycle
- Ensure proper archiving and record-keeping of documentation
- Act as subject matter expert for team responsibilities
- Ensure strong governance for FATCA, CRS, QI controls
- Manage reconciliations and exception handling for FATCA, CRS, QI
- Conduct and enhance L1 controls for FATCA/CRS reporting
- Conduct and enhance reconciliations for FATCA/CRS reporting
- Monitor QI withholding processes and manage exceptions
- Act as primary contact for compliance and auditors
- Resolve queries with Front Office, Compliance, Legal, Operations
- Expedite case processing with Front Office, Compliance, Legal, Operations
- Initiate and contribute to process improvement initiatives
- Support transformation projects, including UAT
Work Experience
- 10 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
- German – Basic
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Senior Client Service Officer(m/w/x)
Leading client onboarding and documentation management for internationally active entrepreneurs and families at a boutique bank. 10+ years financial industry experience, including 6 years in similar function, with FATCA/CRS/QI knowledge required. Subject matter expert role in a specialized boutique bank setting.
Requirements
- University degree in Business Administration, Economics, Law, related fields, or equivalent educational pathway
- At least 10 years professional experience in financial industry, including 6 years in similar function
- Up to 4 years additional experience from relevant financial sector roles (Operations, Front Office, Risk, Compliance)
- Strong understanding of complex client structures and international onboarding requirements
- Solid knowledge of FATCA, CRS, QI with hands-on experience in controls, reporting, tax processes
- Strong technical affinity and confidence with multiple systems and tools
- High attention to detail, strong analytical skills, data-quality focus, proactive, solution-oriented mindset
- Ability to manage multiple priorities independently, structured coordination, robust documentation
- Collaborative team player, knowledge sharing, continuous improvement contribution
- Proficiency in English (written and spoken)
- German language skills (asset)
Tasks
- Lead and execute client onboarding for individuals and legal entities
- Maintain and update client static data in core systems
- Manage client documentation across the lifecycle
- Ensure proper archiving and record-keeping of documentation
- Act as subject matter expert for team responsibilities
- Ensure strong governance for FATCA, CRS, QI controls
- Manage reconciliations and exception handling for FATCA, CRS, QI
- Conduct and enhance L1 controls for FATCA/CRS reporting
- Conduct and enhance reconciliations for FATCA/CRS reporting
- Monitor QI withholding processes and manage exceptions
- Act as primary contact for compliance and auditors
- Resolve queries with Front Office, Compliance, Legal, Operations
- Expedite case processing with Front Office, Compliance, Legal, Operations
- Initiate and contribute to process improvement initiatives
- Support transformation projects, including UAT
Work Experience
- 10 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
- German – Basic
About the Company
Banque Internationale à Luxembourg (Suisse) SA
Industry
FinancialServices
Description
BIL Suisse is a boutique bank providing innovative wealth solutions for internationally active entrepreneurs and families.
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