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BABanque Internationale à Luxembourg (Suisse) SA

Senior Client Service Officer(m/w/x)

Zürich
Full-timeOn-siteSenior

Leading client onboarding and documentation management for internationally active entrepreneurs and families at a boutique bank. 10+ years financial industry experience, including 6 years in similar function, with FATCA/CRS/QI knowledge required. Subject matter expert role in a specialized boutique bank setting.

Requirements

  • University degree in Business Administration, Economics, Law, related fields, or equivalent educational pathway
  • At least 10 years professional experience in financial industry, including 6 years in similar function
  • Up to 4 years additional experience from relevant financial sector roles (Operations, Front Office, Risk, Compliance)
  • Strong understanding of complex client structures and international onboarding requirements
  • Solid knowledge of FATCA, CRS, QI with hands-on experience in controls, reporting, tax processes
  • Strong technical affinity and confidence with multiple systems and tools
  • High attention to detail, strong analytical skills, data-quality focus, proactive, solution-oriented mindset
  • Ability to manage multiple priorities independently, structured coordination, robust documentation
  • Collaborative team player, knowledge sharing, continuous improvement contribution
  • Proficiency in English (written and spoken)
  • German language skills (asset)

Tasks

  • Lead and execute client onboarding for individuals and legal entities
  • Maintain and update client static data in core systems
  • Manage client documentation across the lifecycle
  • Ensure proper archiving and record-keeping of documentation
  • Act as subject matter expert for team responsibilities
  • Ensure strong governance for FATCA, CRS, QI controls
  • Manage reconciliations and exception handling for FATCA, CRS, QI
  • Conduct and enhance L1 controls for FATCA/CRS reporting
  • Conduct and enhance reconciliations for FATCA/CRS reporting
  • Monitor QI withholding processes and manage exceptions
  • Act as primary contact for compliance and auditors
  • Resolve queries with Front Office, Compliance, Legal, Operations
  • Expedite case processing with Front Office, Compliance, Legal, Operations
  • Initiate and contribute to process improvement initiatives
  • Support transformation projects, including UAT

Work Experience

  • 10 years

Education

  • Vocational certificationOR
  • Bachelor's degree

Languages

  • EnglishBusiness Fluent
  • GermanBasic
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