Philips
Remote Support Engineer with DICOM and HL7(m/w/x)
Full-timeOn-siteExperienced
Hamburg
from 59,015.46 / year
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PHPhilips
Remote Support Engineer with DICOM and HL7(m/w/x)
Hamburg
from 59,015.46 / year
Full-timeOn-siteExperienced
Nejo AI Summary
Technical support for health technology customers, troubleshooting DICOM and HL7 incidents. Fluent German communication skills required. High-volume incident resolution for 200+ clients.
Requirements
- Fluent German (mandatory)
- Good English communication skills
- Experience in customer-facing technical support roles
- Strong analytical abilities
- Strong problem-solving abilities
- Degree in Computer Science or related technical field
- Knowledge of Microsoft SQL Server, DICOM, HL7, T-SQL, or scripting languages (e.g., PowerShell)
- ITIL Foundation certification (advantageous)
- Prior technical work on ISCV / XPER / IBE (advantageous)
- Collaborative mindset
- Proactive mindset
- Customer-oriented mindset
Tasks
- Provide remote support to over 200 customers.
- Resolve technical issues efficiently and empathetically.
- Troubleshoot and analyze incidents following Philips procedures.
- Escalate critical or complex cases to senior experts.
- Maintain a high level of technical knowledge.
- Continuously grow your expertise.
- Contribute to the knowledge base.
- Share best practices with global support teams.
- Ensure customer interactions reflect Philips' quality and care.
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Microsoft SQL Server
- DICOM
- HL7
- T-SQL
- PowerShell
- ITIL Foundation
- ISCV
- XPER
- IBE
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PHPhilips
Remote Support Engineer with DICOM and HL7(m/w/x)
Hamburg
from 59,015.46 / year
Full-timeOn-siteExperienced
Nejo AI Summary
Technical support for health technology customers, troubleshooting DICOM and HL7 incidents. Fluent German communication skills required. High-volume incident resolution for 200+ clients.
Requirements
- Fluent German (mandatory)
- Good English communication skills
- Experience in customer-facing technical support roles
- Strong analytical abilities
- Strong problem-solving abilities
- Degree in Computer Science or related technical field
- Knowledge of Microsoft SQL Server, DICOM, HL7, T-SQL, or scripting languages (e.g., PowerShell)
- ITIL Foundation certification (advantageous)
- Prior technical work on ISCV / XPER / IBE (advantageous)
- Collaborative mindset
- Proactive mindset
- Customer-oriented mindset
Tasks
- Provide remote support to over 200 customers.
- Resolve technical issues efficiently and empathetically.
- Troubleshoot and analyze incidents following Philips procedures.
- Escalate critical or complex cases to senior experts.
- Maintain a high level of technical knowledge.
- Continuously grow your expertise.
- Contribute to the knowledge base.
- Share best practices with global support teams.
- Ensure customer interactions reflect Philips' quality and care.
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Microsoft SQL Server
- DICOM
- HL7
- T-SQL
- PowerShell
- ITIL Foundation
- ISCV
- XPER
- IBE
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Philips
Industry
Healthcare
Description
Das Unternehmen trägt durch innovative Lösungen zur Verbesserung der Lebensqualität von 3 Milliarden Menschen bei.
Not a perfect match?
- Philips
Remote Support Engineer with DICOM and HL7(m/w/x)
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