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SEServiceNow

Program Manager - Professional Services(m/w/x)

Glattbrugg
Full-timeOn-siteSenior

Leading ServiceNow AI platform implementations for enterprise clients. 8+ years professional services experience, including AI integration, required. Up to 50% travel, 4-day work week.

Requirements

  • Experience integrating AI into work processes
  • ServiceNow platform implementation/operation experience
  • ServiceNow certifications
  • 8+ years progressive professional services experience
  • Travel up to 50%
  • Excellent written and verbal English communication
  • Excellent written and verbal German communication
  • Project Management certification (PMI or similar)
  • Agile Scrum experience
  • Scrum Master certification
  • Independent project leadership
  • Good technology understanding
  • Driving complex issues through analysis and resolution
  • Growth mindset
  • Willingness to learn independently and at pace
  • Right to work in the country

Tasks

  • Lead the delivery team throughout customer engagements
  • Drive the overall vision and direction of projects
  • Collaborate with the Sales Account Team, partners, and customers
  • Understand customer challenges, issues, and value being delivered
  • Apply Now Create methodology to promote successful outcomes
  • Foster collaboration and effective decision-making
  • Establish program governance for scope, time, cost, and objectives
  • Develop and execute risk assessment and mitigation plans
  • Identify and resolve issues efficiently
  • Mentor team members to achieve project deliverables
  • Propose solutions for gaps between actuals and plan of record
  • Work as a Project/Program implementation expert during sales cycles

Work Experience

  • 8 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent
  • GermanBusiness Fluent

Tools & Technologies

  • AI
  • ServiceNow
  • PMI
  • Scrum
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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