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SEServiceNow

Program Manager(m/w/x)

Glattbrugg
Full-timeWith Home OfficeSenior
AI/ML

Overseeing AI platform delivery for Fortune 500 clients using NowCreate methodology. 12+ years experience integrating AI into work processes required. Collaboration with customer teams and partners.

Requirements

  • Experience integrating AI into work processes
  • 12+ years progressive experience or equivalent education
  • Industry domain expertise
  • Creativity and independent project running
  • Experience driving complex issues through analysis
  • Collaborative work experience
  • ServiceNow certifications in aligned workflow

Tasks

  • Oversee on-time, on-budget delivery of solution scope
  • Follow ServiceNow's NowCreate methodology
  • Collaborate with customer project team and partners
  • Ensure governance and team member support
  • Assemble and lead ServiceNow resources
  • Track and manage project progress
  • Lead delivery team throughout engagement
  • Manage engagement governance, timeline, scope, risk, change, resourcing, reporting, and financials
  • Work with Sales Account Team, partners, and customers
  • Understand customer challenges, issues, and value
  • Align deliverables with customer goals
  • Apply NowCreate methodology and prescriptive guidance
  • Promote long-term customer success
  • Encourage collaboration and customer agreement
  • Mentor Customer Outcomes and Partner team members
  • Identify and resolve gaps between actuals and plan
  • Lead delivery team in complex programs with multiple workstreams

Work Experience

  • 12 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • AI-powered tools
  • ServiceNow
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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