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COConcentrix

Microsoft Customer Engineer - Microsoft Teams Phone(m/w/x)

Bern
Full-timeWith Home OfficeSenior

Driving Microsoft Teams Phone success for enterprise clients. In-depth telephony architecture and configuration expertise required. 4-day work week, company car for private use.

Requirements

  • Microsoft Teams Phone specialization
  • Empowering employees and maximizing productivity
  • Excellent verbal and written communication skills
  • In-depth Teams Telephony architecture expertise
  • In-depth Teams Telephony configuration expertise
  • In-depth Teams Telephony operations expertise
  • Proven experience with global telecom services
  • Number management experience
  • Regulatory compliance experience
  • Country-specific requirements experience (~160 countries)
  • Strong knowledge of legacy network technologies
  • Strong knowledge of modern network technologies
  • Strong knowledge of security technologies
  • Alignment with Microsoft best practices
  • Tailored to customer requirements
  • Legal compliance across ~160 countries
  • Several years designing complex global environments
  • Several years deploying complex global environments
  • Elevated security requirements experience (government)
  • Skype for Business migration experience
  • UCMA migration experience
  • Teams migration experience in complex environments
  • Teams migration experience in secure environments
  • Teams migration experience in primarily on premises/hybrid environments
  • Good understanding of business processes
  • Good understanding of fulfillment (IMAC) processes
  • Define system specifications for multi-organization service provisioning
  • Skilled in producing system architecture specifications
  • Skilled in producing migration concepts
  • Skilled in producing operations concepts
  • Skilled in producing formal documentation
  • Following architectural frameworks (TOGAF, HERMES)
  • Managing multiple stakeholders
  • Presenting to multiple stakeholders
  • Managing multiple partners
  • Presenting to multiple partners
  • Interaction with C-level stakeholders
  • Ability to manage difficult stakeholders
  • Ability to manage difficult project members
  • On-site work availability (Bern)
  • Eligibility for Swiss government security clearance

Tasks

  • Empower customers' employees
  • Maximize employee productivity
  • Drive success of Microsoft Teams Phone
  • Ensure seamless operation of Microsoft Teams Phone
  • Interact with technical contacts
  • Interact with non-technical contacts
  • Interact with leadership contacts
  • Design Teams Telephony architecture
  • Configure Teams Telephony
  • Operate Teams Telephony
  • Manage global telecom services
  • Ensure number management
  • Ensure regulatory compliance
  • Meet country-specific requirements
  • Align network and security technologies with best practices
  • Tailor network and security to customer requirements
  • Ensure legal compliance across countries
  • Drive global network architecture
  • Design complex global environments
  • Deploy complex global environments
  • Address elevated security requirements
  • Migrate Skype for Business to Teams
  • Migrate UCMA to Teams
  • Manage complex, secure environments
  • Manage on-premises/hybrid environments
  • Define system specifications for service provisioning
  • Produce system architecture specifications
  • Produce migration concepts
  • Produce operations concepts
  • Produce formal documentation
  • Manage multiple stakeholders
  • Manage multiple partners
  • Present to stakeholders
  • Present to partners

Work Experience

  • 15 years

Education

  • Vocational certificationOR
  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanFluent
  • EnglishFluent

Tools & Technologies

  • Microsoft Teams Phone
  • Skype for Business
  • UCMA
  • TOGAF
  • HERMES
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Concentrix and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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