Sonar
Manager - Major Incident Management(m/w/x)
Full-timeRemoteSenior
Bochum, Genf
New Job?Nejo!
The AI Job Search Engine
SOSonar
Manager - Major Incident Management(m/w/x)
Genf
Full-timeRemoteSenior
AI/ML
Nejo AI Summary
Leading incident prevention, response, and learning for AI-powered developer tools. 5-8 years managing operational teams and critical incidents required. 27+ PTO days, 60% pension contribution.
Requirements
- 5-8 years managing teams delivering Incident/Problem Management
- People management experience leading operational/incident teams
- Defining operational metrics and building reporting
- Strong understanding of ITIL or similar service management frameworks
- Leading critical incidents under pressure with clarity
- Establishing or maturing post-incident review practices
- Familiarity with Atlassian products and ITSM platforms
- Experience using or developing AI tooling for outage resolution
- Excellent written and verbal communication skills in English
Tasks
- Own incident prevention, response, and learning
- Lead Incident, Change, and Problem Management programs
- Apply a risk-based framework to prioritize efforts
- Define operational health metrics
- Maintain operational health metrics
- Report on operational health metrics
- Deliver regular operational reporting to leadership
- Surface systemic patterns in reporting
- Surface unresolved follow-ups in reporting
- Surface areas of elevated risk with recommendations
- Coach and develop Major Incident Managers
- Set clear expectations for incident command
- Set clear expectations for stakeholder communication
- Set clear expectations for post-incident follow-through
- Own the Post-Incident Review process
- Ensure blameless, high-quality post-incident analysis
- Turn post-incident findings into prioritized problem records
- Turn post-incident findings into measurable improvements
- Own the Change Management process
- Continuously improve the Change Management process
- Balance delivery speed with risk reduction
- Establish clear change classification standards
- Establish clear change approval standards
- Establish clear change review standards
- Partner with Engineering, Product, Security, and Mission Control
- Align on risk appetite
- Reduce time to mitigation
- Ensure change governance supports product roadmap
- Use incident data to identify recurring failures
- Use problem data to identify weak controls
- Use change data to identify systemic causes
- Drive prioritization of corrective actions based on strategic impact
Work Experience
- 5 - 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
Tools & Technologies
- Atlassian products
- Jira Service Management
- Confluence
- Statuspage
- AI tooling
Benefits
More Vacation Days
- 27 PTO days
- Additional PTO days based on seniority
Retirement Plans
- 60% pension contribution
- 13.5% to 15.5% savings contribution
Competitive Pay
- 2% risk contribution
Parking & Commuter Benefits
- Carpooling
Public Transport Subsidies
- 60% refund of annual transportation subscription
Team Events
- Annual kick-off event
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sonar and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- IATA
Manager, Cloud Engineering(m/w/x)
Full-timeWith HomeofficeManagementLe Grand-Saconnex - Sonar
Engineering Manager(m/w/x)
Full-timeRemoteSeniorGenf - Proton
Engineering Director(m/w/x)
Full-timeWith HomeofficeSeniorGenf - Sonar
VP of Engineering(m/w/x)
Full-timeRemoteManagementGenf
SOSonar
Manager - Major Incident Management(m/w/x)
Genf
Full-timeRemoteSenior
AI/ML
Nejo AI Summary
Leading incident prevention, response, and learning for AI-powered developer tools. 5-8 years managing operational teams and critical incidents required. 27+ PTO days, 60% pension contribution.
Requirements
- 5-8 years managing teams delivering Incident/Problem Management
- People management experience leading operational/incident teams
- Defining operational metrics and building reporting
- Strong understanding of ITIL or similar service management frameworks
- Leading critical incidents under pressure with clarity
- Establishing or maturing post-incident review practices
- Familiarity with Atlassian products and ITSM platforms
- Experience using or developing AI tooling for outage resolution
- Excellent written and verbal communication skills in English
Tasks
- Own incident prevention, response, and learning
- Lead Incident, Change, and Problem Management programs
- Apply a risk-based framework to prioritize efforts
- Define operational health metrics
- Maintain operational health metrics
- Report on operational health metrics
- Deliver regular operational reporting to leadership
- Surface systemic patterns in reporting
- Surface unresolved follow-ups in reporting
- Surface areas of elevated risk with recommendations
- Coach and develop Major Incident Managers
- Set clear expectations for incident command
- Set clear expectations for stakeholder communication
- Set clear expectations for post-incident follow-through
- Own the Post-Incident Review process
- Ensure blameless, high-quality post-incident analysis
- Turn post-incident findings into prioritized problem records
- Turn post-incident findings into measurable improvements
- Own the Change Management process
- Continuously improve the Change Management process
- Balance delivery speed with risk reduction
- Establish clear change classification standards
- Establish clear change approval standards
- Establish clear change review standards
- Partner with Engineering, Product, Security, and Mission Control
- Align on risk appetite
- Reduce time to mitigation
- Ensure change governance supports product roadmap
- Use incident data to identify recurring failures
- Use problem data to identify weak controls
- Use change data to identify systemic causes
- Drive prioritization of corrective actions based on strategic impact
Work Experience
- 5 - 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
Tools & Technologies
- Atlassian products
- Jira Service Management
- Confluence
- Statuspage
- AI tooling
Benefits
More Vacation Days
- 27 PTO days
- Additional PTO days based on seniority
Retirement Plans
- 60% pension contribution
- 13.5% to 15.5% savings contribution
Competitive Pay
- 2% risk contribution
Parking & Commuter Benefits
- Carpooling
Public Transport Subsidies
- 60% refund of annual transportation subscription
Team Events
- Annual kick-off event
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sonar and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Sonar
Industry
IT
Description
Sonar helps prevent code quality and security issues, enhancing developer productivity with AI-driven tools.
Not a perfect match?
- Sonar
Manager - Major Incident Management(m/w/x)
Full-timeRemoteSeniorBochum, Genf - IATA
Manager, Cloud Engineering(m/w/x)
Full-timeWith HomeofficeManagementLe Grand-Saconnex - Sonar
Engineering Manager(m/w/x)
Full-timeRemoteSeniorGenf - Proton
Engineering Director(m/w/x)
Full-timeWith HomeofficeSeniorGenf - Sonar
VP of Engineering(m/w/x)
Full-timeRemoteManagementGenf