Royal Caribbean Group
Director, Product Development(m/w/x)
Full-timeOn-siteManagement
Basel
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RORoyal Caribbean Group
Manager, Hotel Operations(m/w/x)
Basel
Full-timeOn-siteManagement
Nejo AI Summary
Overseeing hotel operations and guest experience across a global fleet of cruise ships, analyzing Medallia insights. 5+ years hotel management experience in river cruise industry required. Regular ship visits, global travel opportunities.
Requirements
- Bachelor's degree in Hospitality, Business Administration, or related field
- Minimum 5 years hospitality or hotel management experience in River Cruise industry
- Desirable prior experience in shipboard or maritime hospitality operations
- Proven leadership skills and experience managing diverse, multicultural teams
- Strong understanding of guest service standards, hospitality culture, quality assurance
- Familiarity with financial management, budgeting, KPI analysis
- Proficiency in MS Office and hospitality-related software
- Ability to travel approximately 25% (international travel)
Tasks
- Monitor ship performance
- Analyze guest feedback and Medallia insights
- Identify trends and opportunities for improvement
- Conduct ship visits
- Observe guest experience delivery
- Validate service standards
- Provide actionable feedback to leaders
- Prepare routine operational updates for the Director
- Prepare risk indicators and recommendations for the Director
- Oversee shipboard hotel operations
- Ensure guest and crew experiences meet brand standards
- Ensure operations align with operational objectives
- Ensure ships operate effectively, efficiently, and profitably
- Meet agreed-upon KPIs
- Achieve guest satisfaction, safety, and compliance targets
- Collaborate with partners on SOP and playbook execution
- Ensure consistent execution of SOPs and operational playbooks
- Identify and implement improvements for SOPs and playbooks
- Participate in planning itinerary transitions
- Execute itinerary transitions
- Support regional product customization
- Coordinate with corporate functions for operational alignment
- Model and reinforce Celebrity Way values and hospitality behaviors
- Integrate training tools and service priorities
- Integrate onboard communications and culture initiatives
- Serve as liaison for Basel, Miami, and shipboard teams
- Ensure timely communication and follow-through between teams
- Analyze operational performance
- Oversee key performance indicators (KPIs)
- Monitor operational expenses
- Identify efficiency improvements
- Contribute to budget and forecasting discussions
- Address operational, revenue, and crewing needs
- Coordinate audits, inspections, and compliance follow-up
- Ensure continuous improvement and operational alignment
- Collaborate on Ship Overall Appearance (SOA) initiatives
- Manage maintenance follow-up
- Maintain knowledge of public health guidelines
- Maintain knowledge of safety policies
- Maintain knowledge of employee regulations
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- MS Office
- Word
- Excel
- PowerPoint
- hospitality-related software
Benefits
Competitive Pay
- Competitive compensation
Career Advancement
- Excellent career development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Royal Caribbean Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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RORoyal Caribbean Group
Manager, Hotel Operations(m/w/x)
Basel
Full-timeOn-siteManagement
Nejo AI Summary
Overseeing hotel operations and guest experience across a global fleet of cruise ships, analyzing Medallia insights. 5+ years hotel management experience in river cruise industry required. Regular ship visits, global travel opportunities.
Requirements
- Bachelor's degree in Hospitality, Business Administration, or related field
- Minimum 5 years hospitality or hotel management experience in River Cruise industry
- Desirable prior experience in shipboard or maritime hospitality operations
- Proven leadership skills and experience managing diverse, multicultural teams
- Strong understanding of guest service standards, hospitality culture, quality assurance
- Familiarity with financial management, budgeting, KPI analysis
- Proficiency in MS Office and hospitality-related software
- Ability to travel approximately 25% (international travel)
Tasks
- Monitor ship performance
- Analyze guest feedback and Medallia insights
- Identify trends and opportunities for improvement
- Conduct ship visits
- Observe guest experience delivery
- Validate service standards
- Provide actionable feedback to leaders
- Prepare routine operational updates for the Director
- Prepare risk indicators and recommendations for the Director
- Oversee shipboard hotel operations
- Ensure guest and crew experiences meet brand standards
- Ensure operations align with operational objectives
- Ensure ships operate effectively, efficiently, and profitably
- Meet agreed-upon KPIs
- Achieve guest satisfaction, safety, and compliance targets
- Collaborate with partners on SOP and playbook execution
- Ensure consistent execution of SOPs and operational playbooks
- Identify and implement improvements for SOPs and playbooks
- Participate in planning itinerary transitions
- Execute itinerary transitions
- Support regional product customization
- Coordinate with corporate functions for operational alignment
- Model and reinforce Celebrity Way values and hospitality behaviors
- Integrate training tools and service priorities
- Integrate onboard communications and culture initiatives
- Serve as liaison for Basel, Miami, and shipboard teams
- Ensure timely communication and follow-through between teams
- Analyze operational performance
- Oversee key performance indicators (KPIs)
- Monitor operational expenses
- Identify efficiency improvements
- Contribute to budget and forecasting discussions
- Address operational, revenue, and crewing needs
- Coordinate audits, inspections, and compliance follow-up
- Ensure continuous improvement and operational alignment
- Collaborate on Ship Overall Appearance (SOA) initiatives
- Manage maintenance follow-up
- Maintain knowledge of public health guidelines
- Maintain knowledge of safety policies
- Maintain knowledge of employee regulations
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- MS Office
- Word
- Excel
- PowerPoint
- hospitality-related software
Benefits
Competitive Pay
- Competitive compensation
Career Advancement
- Excellent career development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Royal Caribbean Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Royal Caribbean Group
Industry
Tourism
Description
Royal Caribbean Group is the vacation-industry leader with global brands, the most innovative fleet and private destinations, dedicated to turning vacations into a lifetime of memories.
Not a perfect match?
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