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VE
Vercel
28d ago

Manager, Developer Success, EMEA(m/w/x)

Berlin
Full-timeRemoteManagement

Description

In this role, you will lead a dynamic team focused on driving technical success for high-value customers. Your day-to-day responsibilities will include coaching the team, enhancing customer engagements, and collaborating with various departments to ensure a seamless experience.

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Requirements

  • •Success in leading technical customer-facing teams
  • •Deep technical knowledge of modern Web architectures
  • •Strong operational mindset
  • •Business acumen and understanding of technical engagements
  • •Empathy for developers and passion for developer experiences
  • •Strong collaboration and communication skills
  • •Experience designing or implementing scalable post-sales playbooks
  • •Experience managing teams for enterprise and startup customers
  • •Hands-on experience with modern JavaScript frameworks
  • •Experience at a high-growth SaaS or developer platform company

Work Experience

approx. 4 - 6 years

Tasks

  • •Lead and coach a team of Platform Architects and Developer Success Engineers
  • •Oversee day-to-day execution of customer engagements
  • •Ensure high-quality interactions that drive customer retention and expansion
  • •Partner with cross-functional teams to align post-sales motions with customer objectives
  • •Implement and improve repeatable post-sales playbooks
  • •Empower the team to build trusted partnerships with customer developer teams
  • •Monitor team performance and manage workload and priorities
  • •Remove blockers to enhance team effectiveness
  • •Collaborate with Sales, Support, and Product teams for a seamless customer experience
  • •Analyze customer and team data to improve operational effectiveness

Tools & Technologies

JavaScriptNext.jsNode.jsReact

Languages

English – Business Fluent

Benefits

Competitive Pay

  • •Competitive compensation package

Healthcare & Fitness

  • •Inclusive healthcare package

Mentorship & Coaching

  • •Mentorship and networking events

Workation & Sabbatical

  • •Flexible time off

Additional Allowances

  • •WFH budget for gear
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Vercel and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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