FREENOW
IT Technical Support Specialist(m/w/x)
Full-timeOn-siteNot specified
Hamburg
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FRFREENOW
IT Technical Support Specialist(m/w/x)
Hamburg, Berlin
Full-timeOn-site
Nejo AI Summary
IT support for mobility solutions, troubleshooting hardware with MDM tools and designing automation workflows in JIRA/Workato. Strong technical diagnosis skills needed. Sabbatical and special leave, plus birthday off.
Requirements
- Problem-solving mindset and technical diagnosis skills
- Passion for IT process automation
- Strong communication skills
- Collaboration and cross-team coordination skills
- Proactive and self-driven work approach
- IT specialist training or comparable qualification
- Experience with JIRA for ticket management
- Experience with Identity Providers
- Proficiency in managing Google Workspace
- Experience with MDM solutions
- Familiarity with SaaS environments
- Scripting experience in Bash or Python
- Ability to write technical documentation
Tasks
- Provide on-site and remote Level 1 and 2 support
- Troubleshoot hardware using MDM tools
- Resolve software and network connectivity issues
- Assist with application support and problem-solving
- Design automation workflows in JIRA or Workato
- Optimize chatbots and self-service tools
- Develop proactive IT solutions to improve efficiency
- Collaborate with teams to enhance onboarding and services
- Communicate technical information to all user levels
- Identify process pain points and optimize workflows
- Improve and maintain the company's SaaS environment
Education
- Vocational certification
Languages
- English – Business Fluent
Tools & Technologies
- Bash
- Python
- Google Workspace
- Slack
- Zoom
- JIRA
- Confluence
- Okta
- Azure AD
- Active Directory
- macOS
- Windows
- iOS
Benefits
Flexible Working
- Flexible working arrangements
Learning & Development
- LinkedIn Learning
Workation & Sabbatical
- Sabbatical and special leave
Corporate Discounts
- WeRoad partnership
More Vacation Days
- Birthday off
- 24th and 31st December off
Other Benefits
- Short term EU work policy
- Mobility Credit
Healthcare & Fitness
- Health Insurance
Mental Health Support
- Employee assistance program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of FREENOW and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FRFREENOW
IT Technical Support Specialist(m/w/x)
Hamburg, Berlin
Full-timeOn-site
Nejo AI Summary
IT support for mobility solutions, troubleshooting hardware with MDM tools and designing automation workflows in JIRA/Workato. Strong technical diagnosis skills needed. Sabbatical and special leave, plus birthday off.
Requirements
- Problem-solving mindset and technical diagnosis skills
- Passion for IT process automation
- Strong communication skills
- Collaboration and cross-team coordination skills
- Proactive and self-driven work approach
- IT specialist training or comparable qualification
- Experience with JIRA for ticket management
- Experience with Identity Providers
- Proficiency in managing Google Workspace
- Experience with MDM solutions
- Familiarity with SaaS environments
- Scripting experience in Bash or Python
- Ability to write technical documentation
Tasks
- Provide on-site and remote Level 1 and 2 support
- Troubleshoot hardware using MDM tools
- Resolve software and network connectivity issues
- Assist with application support and problem-solving
- Design automation workflows in JIRA or Workato
- Optimize chatbots and self-service tools
- Develop proactive IT solutions to improve efficiency
- Collaborate with teams to enhance onboarding and services
- Communicate technical information to all user levels
- Identify process pain points and optimize workflows
- Improve and maintain the company's SaaS environment
Education
- Vocational certification
Languages
- English – Business Fluent
Tools & Technologies
- Bash
- Python
- Google Workspace
- Slack
- Zoom
- JIRA
- Confluence
- Okta
- Azure AD
- Active Directory
- macOS
- Windows
- iOS
Benefits
Flexible Working
- Flexible working arrangements
Learning & Development
- LinkedIn Learning
Workation & Sabbatical
- Sabbatical and special leave
Corporate Discounts
- WeRoad partnership
More Vacation Days
- Birthday off
- 24th and 31st December off
Other Benefits
- Short term EU work policy
- Mobility Credit
Healthcare & Fitness
- Health Insurance
Mental Health Support
- Employee assistance program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of FREENOW and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
FREENOW
Industry
Transportation
Description
The company empowers smarter mobility decisions, helping people to move freely and cities to thrive.
Not a perfect match?
- FREENOW
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Product Specialist - Business Administration(m/w/x)
Full-timeOn-siteExperiencedHamburg, Lübeck - Labor Dr. von Froreich GmbH
IT-Support / Systemadministration(m/w/x)
Full-timeOn-siteExperiencedHamburg - Wipak Walsrode GmbH
IT-Support Mitarbeiter(m/w/x)
Full-timeOn-siteExperiencedWalsrode, Hamburg, Bremen, Hannover