Swissblock
Operations Associate(m/w/x)
Full-timeWith HomeofficeExperienced
Baar
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BIBitcoin Suisse AG
IT Service Desk (1st Line Support)(m/w/x)
Zug
Full-timeWith Home OfficeExperienced
Nejo AI Summary
First point of contact for IT support requests at a crypto-native financial service provider. Microsoft 365 and Intune administration experience required. Part of salary in Bitcoin/Ether, high autonomy.
Requirements
- What you bring along
- Completed EFZ apprenticeship in IT or relevant professional experience in 1st level support
- Solid understanding of IT service desk and incident management processes
- Experience with Microsoft 365 administration
- Experience with Microsoft Intune administration
- Experience with Microsoft Entra ID (Azure AD)/OnPrem AD user and access management
- Ability to prioritize and manage multiple tickets
- Ability to work in a fast-paced environment
- Good documentation skills
- Scripting knowledge (PowerShell) is a plus
- Fluency in English
- Valid working permit for Switzerland
Tasks
- Serve as first point of contact for IT support requests
- Log, triage, and manage incidents according to SLAs
- Escalate complex cases to higher support levels
- Keep users informed on progress and resolution timelines
- Troubleshoot and resolve common hardware issues
- Perform basic hardware replacements
- Set up and configure workstations for new employees
- Manage asset tagging and inventory
- Coordinate equipment returns and decommissioning
- Support Microsoft 365 environment (mailboxes, permissions, Teams, calls/meetings)
- Manage user accounts, access, and security
- Administer users and services via OnPrem AD and Microsoft Entra ID
- Enroll, configure, and troubleshoot devices using Microsoft Intune
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- English – Native
Tools & Technologies
- Microsoft 365
- Exchange
- Teams
- SharePoint
- Microsoft Intune
- Microsoft Entra ID
- Azure AD
- OnPrem AD
- PowerShell
Benefits
Additional Allowances
- Part of salary in Bitcoin/Ether
Startup Environment
- Work with crypto native experts
Informal Culture
- Positive and supportive team culture
Team Events
- Regular team events
Purpose-Driven Work
- High level of autonomy
Healthcare & Fitness
- Sport over lunch activities
Parking & Commuter Benefits
- Office in Crypto Valley next to Zug train station
Workation & Sabbatical
- Workation in designated EU countries (up to 10 days/year)
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bitcoin Suisse AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BIBitcoin Suisse AG
IT Service Desk (1st Line Support)(m/w/x)
Zug
Full-timeWith Home OfficeExperienced
Nejo AI Summary
First point of contact for IT support requests at a crypto-native financial service provider. Microsoft 365 and Intune administration experience required. Part of salary in Bitcoin/Ether, high autonomy.
Requirements
- What you bring along
- Completed EFZ apprenticeship in IT or relevant professional experience in 1st level support
- Solid understanding of IT service desk and incident management processes
- Experience with Microsoft 365 administration
- Experience with Microsoft Intune administration
- Experience with Microsoft Entra ID (Azure AD)/OnPrem AD user and access management
- Ability to prioritize and manage multiple tickets
- Ability to work in a fast-paced environment
- Good documentation skills
- Scripting knowledge (PowerShell) is a plus
- Fluency in English
- Valid working permit for Switzerland
Tasks
- Serve as first point of contact for IT support requests
- Log, triage, and manage incidents according to SLAs
- Escalate complex cases to higher support levels
- Keep users informed on progress and resolution timelines
- Troubleshoot and resolve common hardware issues
- Perform basic hardware replacements
- Set up and configure workstations for new employees
- Manage asset tagging and inventory
- Coordinate equipment returns and decommissioning
- Support Microsoft 365 environment (mailboxes, permissions, Teams, calls/meetings)
- Manage user accounts, access, and security
- Administer users and services via OnPrem AD and Microsoft Entra ID
- Enroll, configure, and troubleshoot devices using Microsoft Intune
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- English – Native
Tools & Technologies
- Microsoft 365
- Exchange
- Teams
- SharePoint
- Microsoft Intune
- Microsoft Entra ID
- Azure AD
- OnPrem AD
- PowerShell
Benefits
Additional Allowances
- Part of salary in Bitcoin/Ether
Startup Environment
- Work with crypto native experts
Informal Culture
- Positive and supportive team culture
Team Events
- Regular team events
Purpose-Driven Work
- High level of autonomy
Healthcare & Fitness
- Sport over lunch activities
Parking & Commuter Benefits
- Office in Crypto Valley next to Zug train station
Workation & Sabbatical
- Workation in designated EU countries (up to 10 days/year)
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bitcoin Suisse AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Bitcoin Suisse AG
Industry
FinancialServices
Description
Das Unternehmen ist ein führender Anbieter von Krypto-Dienstleistungen in der Schweiz und unterstützt Kunden beim Investieren in Krypto-Assets.
Not a perfect match?
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