IT Coordinator(m/w/x)

Description

In this on-site role, you will ensure operational continuity by providing responsive IT support and coordinating with external partners to maintain a secure, high-standard clinical environment.

Requirements

• •Education in IT, Computer Science, or related field
• •Junior or early career status
• •Interest in outsourced IT or managed services
• •Basic understanding of IT infrastructure and networks
• •Working knowledge of Microsoft 365 and cloud-based applications
• •Excellent English (C1) and good German (B2)
• •Service-oriented mindset and strong communication skills
• •Willingness to learn healthcare IT and security
• •High level of discretion and reliability
• •Structured, proactive, and comfortable in regulated environments
• •Eligibility to work in Switzerland
• •Experience in healthcare or regulated environments
• •Familiarity with ticketing systems and endpoint management
• •Entry level IT or cloud certifications

Tasks

• •Act as the primary on-site IT contact
• •Coordinate between internal users and external providers
• •Support daily operations for clinical and administrative teams
• •Resolve and track first-level IT support requests
• •Escalate complex technical issues to outsourced partners
• •Troubleshoot hardware, printers, and network connectivity
• •Manage workstations, mobile devices, and user accounts
• •Facilitate IT onboarding and offboarding processes
• •Implement cybersecurity and data protection practices
• •Manage secure remote access and sensitive patient data
• •Assist with business continuity and disaster recovery
• •Maintain IT documentation and system inventories
• •Support healthcare applications like EHR and EMR systems
• •Administer Microsoft 365, ERP, and Salesforce CRM
• •Report on IT service performance and costs
• •Identify and resolve recurring technical issues
• •Optimize the company's core cloud application landscape

Tools & Technologies

Benefits