Bundesdruckerei GmbH
Incident Manager(m/w/x)
Full-timeOn-siteExperienced
Berlin
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Orchestrating cross-departmental incident processes for a European digital investment platform. ITIL certification and banking IT production knowledge required. International relocation support, work from abroad option.
Requirements
- Technical degree or comparable further training
- Knowledge of IT production and operations in a bank
- Familiarity with ITIL standards, ideally with ITIL certificates
- Strong agile mindset
- Willingness to work cooperatively in interdisciplinary teams
- Customer, solution, and service orientation
- Conceptual, analytical, and communication skills
- Willingness to participate in on-call duty
- Very good written and spoken German
- Very good written and spoken English
Tasks
- Coordinate departmental and provider collaboration
- Design incident operations processes
- Manage incident operations processes
- Monitor incident operations processes
- Orchestrate cross-departmental incident processes
- Implement quality improvement measures
- Follow up on service improvement processes
- Manage major incident responses
- Conduct root cause analyses
- Correct errors sustainably
- Communicate with management
- Report to management
Education
- Vocational certification
Languages
- German – Native
- English – Native
Tools & Technologies
- ITIL
Benefits
Other Benefits
- International relocation support
- Complimentary Scalable Capital PRIME+ Broker subscription
Workation & Sabbatical
- Work from abroad opportunity
Retirement Plans
- Company pension scheme
Public Transport Subsidies
- 50% contribution for Deutschland Jobticket
Corporate Discounts
- Flexible and discounted sports activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Scalable GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Orchestrating cross-departmental incident processes for a European digital investment platform. ITIL certification and banking IT production knowledge required. International relocation support, work from abroad option.
Requirements
- Technical degree or comparable further training
- Knowledge of IT production and operations in a bank
- Familiarity with ITIL standards, ideally with ITIL certificates
- Strong agile mindset
- Willingness to work cooperatively in interdisciplinary teams
- Customer, solution, and service orientation
- Conceptual, analytical, and communication skills
- Willingness to participate in on-call duty
- Very good written and spoken German
- Very good written and spoken English
Tasks
- Coordinate departmental and provider collaboration
- Design incident operations processes
- Manage incident operations processes
- Monitor incident operations processes
- Orchestrate cross-departmental incident processes
- Implement quality improvement measures
- Follow up on service improvement processes
- Manage major incident responses
- Conduct root cause analyses
- Correct errors sustainably
- Communicate with management
- Report to management
Education
- Vocational certification
Languages
- German – Native
- English – Native
Tools & Technologies
- ITIL
Benefits
Other Benefits
- International relocation support
- Complimentary Scalable Capital PRIME+ Broker subscription
Workation & Sabbatical
- Work from abroad opportunity
Retirement Plans
- Company pension scheme
Public Transport Subsidies
- 50% contribution for Deutschland Jobticket
Corporate Discounts
- Flexible and discounted sports activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Scalable GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Scalable GmbH
Industry
Other
Description
Scalable Capital is a leading digital investment and banking platform, empowering people across Europe to shape their finances.
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