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RERestaurant Brands International Inc.

Head of Restaurant Operations EMEA(m/w/x)

Zug
Full-timeOn-siteSenior
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Shaping operations vision for multiple global quick service restaurant brands, leading the Operations Equipment team. Strong organizational leadership experience required. Global paid parental leave, free telemedicine, mental wellness support.

Requirements

  • Strong organizational leadership experience
  • Collaborative and teamwork skills
  • Attention to detail
  • Problem-solving skills
  • Strong communication skills
  • Adaptability
  • Minimum 10 years of experience in Quick Service Restaurants operations
  • Business to customer operations experience
  • Experience in a franchised or similarly structured environment
  • Experience in the EMEA region and cross-country experience
  • Experience leading and setting regional strategy
  • Exceptional interpersonal and problem-solving skills
  • Full proficiency in English
  • Ability to travel throughout the EMEA region
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Tasks

  • Shape a forward-looking vision for efficient, customer-centric operations
  • Identify investment areas and prioritize major initiatives for each brand
  • Collaborate with franchise partners to enhance restaurant performance
  • Oversee testing and development of restaurant procedures for food products
  • Lead the Operations Equipment team to improve efficiencies and minimize maintenance
  • Ensure exceptional service standards and execute guest experience projects
  • Develop training programs for restaurant owners and team members
  • Advise on region-specific training needs and recommend training mediums
  • Identify labor market challenges and create supportive tools for restaurant owners
  • Develop and adapt a technology roadmap for restaurant systems and programs

Work Experience

  • 10 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • English – Business Fluent

Tools & Technologies

  • Microsoft Office

Benefits

Generous Parental Leave

  • Comprehensive global paid parental leave

Healthcare & Fitness

  • Free telemedicine

Mental Health Support

  • Mental wellness support
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