Description

In this role, you will lead a talented team of product managers, shaping the strategy for customer experience optimization. Your day-to-day responsibilities will involve integrating AI into product development, collaborating with cross-functional teams, and driving impactful decisions that enhance customer journeys.

Requirements

• •Experience as a Group Product Manager or Principal PM in B2B SaaS
• •Track record of setting product strategy and managing roadmaps
• •Ownership of group-level goals aligned with company priorities
• •Proven track record building and scaling data platforms and API-first products
• •Eagerness to learn about new technologies
• •People leadership experience managing and coaching Product Managers
• •Strong collaboration and communication skills
• •Grit and willingness to dive into details
• •Background in AI/ML, CRO, analytics, personalization, or content management

Tasks

• •Lead and mentor a team of product managers
• •Provide regular feedback and support career development
• •Influence the evolution of Contentful for customer journey optimization
• •Integrate AI capabilities into product strategy
• •Drive product vision and execute roadmaps in an agile environment
• •Collaborate with Engineering, UX, and Product Marketing teams
• •Manage stakeholder alignment across the customer journey
• •Champion best practices in product management
• •Conduct market research and gather customer feedback
• •Define scope and success criteria for initiatives
• •Support Product Managers in making high-impact decisions
• •Contribute to a culture of sharing user insights and research findings

Benefits