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Global Omnichannel Customer Engagement Lead(m/w/x)
Developing omnichannel engagement strategies for rare disease pharmaceuticals. Global digital project leadership experience required. 4-day work week, company car for private use.
Requirements
- University degree in Marketing, Engineering, Data, or Computer Science
- Digital/omnichannel experience at regional or global level
- Leading extensive digital projects in pharmaceutical industry
- Additional commercial experiences including sales, marketing, and business intelligence
- Desirable experience in Cardiometabolic disorders
- Proficiency with CRM ecosystems
- Data driven with strong data and analytics skills
- Desirable experience in data flows/warehouse
- Experience in marketing automation across different customer segments
- Ability to communicate complex digital strategies in simple narratives
- Cross-cultural leadership skills
- Effective communication skills
- Team working skills
- Multi stakeholder project management experience
- Leadership experience
- Delivering results on time and within budget
- Flexibility
- Ability to manage change
- Operate in an environment of uncertainty
- Fluency in written and spoken English
- Desirable additional European language skill
Tasks
- Develop omnichannel plans aligned to brand strategy
- Advise on campaign execution approach across markets
- Roll out best practice guidance to affiliates
- Collaborate with cross-functional teams to create personalized journeys
- Develop omnichannel guidance and governance through playbooks
- Champion strong customer engagement through omnichannel strategies
- Build digital content with consistent messaging and visuals
- Support brand teams with communication goals across non-personal channels
- Enhance and evolve Sobi's HCP portal
- Co-create channel capability with global and affiliate colleagues
- Set clear KPIs and monitor campaign performance
- Suggest campaign enhancements
- Support line manager in developing omnichannel and digital roadmaps
- Assess future trends in customer engagement
- Operate with high ethical standards
- Ensure completion of required training
- Adhere to local regulations and policies
- Work cross-functionally and cross-company
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- Basque – Basic
Tools & Technologies
- Veeva
- Qlick
- Power BI
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Global Omnichannel Customer Engagement Lead(m/w/x)
Developing omnichannel engagement strategies for rare disease pharmaceuticals. Global digital project leadership experience required. 4-day work week, company car for private use.
Requirements
- University degree in Marketing, Engineering, Data, or Computer Science
- Digital/omnichannel experience at regional or global level
- Leading extensive digital projects in pharmaceutical industry
- Additional commercial experiences including sales, marketing, and business intelligence
- Desirable experience in Cardiometabolic disorders
- Proficiency with CRM ecosystems
- Data driven with strong data and analytics skills
- Desirable experience in data flows/warehouse
- Experience in marketing automation across different customer segments
- Ability to communicate complex digital strategies in simple narratives
- Cross-cultural leadership skills
- Effective communication skills
- Team working skills
- Multi stakeholder project management experience
- Leadership experience
- Delivering results on time and within budget
- Flexibility
- Ability to manage change
- Operate in an environment of uncertainty
- Fluency in written and spoken English
- Desirable additional European language skill
Tasks
- Develop omnichannel plans aligned to brand strategy
- Advise on campaign execution approach across markets
- Roll out best practice guidance to affiliates
- Collaborate with cross-functional teams to create personalized journeys
- Develop omnichannel guidance and governance through playbooks
- Champion strong customer engagement through omnichannel strategies
- Build digital content with consistent messaging and visuals
- Support brand teams with communication goals across non-personal channels
- Enhance and evolve Sobi's HCP portal
- Co-create channel capability with global and affiliate colleagues
- Set clear KPIs and monitor campaign performance
- Suggest campaign enhancements
- Support line manager in developing omnichannel and digital roadmaps
- Assess future trends in customer engagement
- Operate with high ethical standards
- Ensure completion of required training
- Adhere to local regulations and policies
- Work cross-functionally and cross-company
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- Basque – Basic
Tools & Technologies
- Veeva
- Qlick
- Power BI
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Sobi
Industry
Pharmaceuticals
Description
The company is a specialized biopharmaceutical company dedicated to rare diseases and committed to developing innovative therapies.
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