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RORoche Diagnostics Int. AG

Global Customer Success Manager - Quote-to-Contract NextGen(m/w/x)

Risch-Rotkreuz
Full-timeOn-siteManagement

In this senior leadership role, you will drive the transformation of global Quote-to-Contract processes, collaborating with stakeholders to enhance operational efficiency and customer satisfaction while implementing innovative solutions.

Requirements

  • Bachelor’s degree in Business Administration, Information Technology, or related field
  • 7+ years of affiliate-level experience in Quote-to-Contract operations
  • Proficiency in Global Deal Calculation (GDC), Agiloft, and SAP Contract Execution (ConEx)
  • Strong functional and technical expertise in Conga CPQ, Conga CLM, and Conga Billing
  • Leadership in managing organizational transformations
  • In-depth knowledge of Q2C processes
  • International business travel required

Tasks

  • Transform global Quote-to-Contract processes across regions
  • Assess affiliates’ Q2C operations using questionnaires and data
  • Create standardized templates for workshops to document outcomes
  • Classify Long Lead Time Items through assessments with the Global Template Product team
  • Use insights from SAP, Tableau, and management reports to enhance processes
  • Organize and lead workshops to define objectives and resolve challenges
  • Collaborate with stakeholders to refine processes and align roadmaps
  • Conduct Fit-to-Template workshops to ensure alignment with affiliate needs
  • Design workshops and training programs to build affiliate capacity

Work Experience

7 years

Education

Bachelor's degree

Languages

EnglishBusiness Fluent

Tools & Technologies

Global Deal Calculation (GDC)AgiloftSAP Contract Execution (ConEx)Conga CPQConga CLMConga BillingSAP S/4HANAFiori appsVistex price managementVistex rebate managementVistex free goods
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