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ACAccor

Front Office Executive(m/w/x)

Aeschi bei Spiez
Full-timeOn-siteSenior

Supporting General Manager during hotel pre-opening, laying strategic foundations for market presence. Extensive reception experience required. Special employee rates at Accor Hotels worldwide.

Requirements

  • Training as hotel specialist, degree or hospitality background
  • Extensive professional reception experience
  • Strong communication and interpersonal skills
  • Guest centric approach
  • Knowledge of local market beneficial
  • Strong digital literacy, Microsoft Office, front-office systems
  • Eligible for Swiss work permit
  • Advanced proficiency or exceptional skills
  • Eligible for Swiss work permit

Tasks

  • Support General Manager during pre-opening phase
  • Lay strategic and operational foundations
  • Establish strong market presence
  • Define hotel’s positioning
  • Align guest experience with hotel and brand identity
  • Execute brand initiatives in front office
  • Engage and motivate front office team
  • Lead service culture
  • Ensure seamless front desk operations
  • Maintain high service quality
  • Focus on rooms and proactive upselling
  • Promote seasonal offers
  • Contribute to departmental performance targets
  • Drive front office revenue growth
  • Deliver warm, personalized check-in and check-out experiences
  • Provide attentive front office service
  • Handle guest requests and concerns
  • Resolve guest issues professionally
  • Promote rooms and seasonal offers
  • Maintain strong hotel and local area knowledge
  • Support smooth day-to-day operations
  • Adopt flexible, team-focused approach

Work Experience

  • approx. 4 - 6 years

Education

  • Vocational certificationOR
  • Bachelor's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • Microsoft Office
  • Oracle
  • Opera Cloud

Benefits

Competitive Pay

  • Attractive compensation package

Learning & Development

  • Learning programs by Academy Accor

Social Impact

  • Corporate Social Responsibility activities

Other Benefits

  • All Heartist card

Corporate Discounts

  • Special employee rates in ACCOR Hotels worldwide
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Accor and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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