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A1
A11 Western Union Switzerland
6d ago

Front Line Associate(m/w/x)

Biel
Full-timeOn-siteExperienced

Description

As the face of the brand, you will deliver essential financial services like money transfers while managing DHL logistics to ensure a seamless, professional experience for every customer.

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Requirements

  • Experience in customer service, retail, or financial services
  • Excellent communication and interpersonal skills
  • Responsibility, integrity, and attention to detail
  • Adaptability to new procedures and services
  • Good command of English and Spanish
  • Proficiency in computers and digital systems
  • Availability for shifts, weekends, and holidays

Education

Compulsory education

Work Experience

approx. 1 - 4 years

Tasks

  • Deliver high-quality service following Western Union standards
  • Perform money transfers and currency exchange operations
  • Verify customer identity for KYC and AML compliance
  • Manage daily operations using internal service platforms
  • Resolve customer inquiries and complaints professionally
  • Support additional service channels and third-party partnerships
  • Maintain accurate documentation and perform administrative tasks
  • Keep the store environment clean and welcoming
  • Collaborate with management to improve service efficiency
  • Support local marketing activities and promotional campaigns
  • Assist customers and DHL couriers with parcel logistics
  • Scan barcodes and enter shipment data into systems
  • Collect customer signatures for parcel deliveries

Tools & Technologies

ComputersDigital systemsPoint-of-sale platforms

Languages

EnglishBusiness Fluent

SpanishBusiness Fluent

Benefits

Bonuses & Incentives

  • Short-term incentives

Healthcare & Fitness

  • Multiple health insurance options

Other Benefits

  • Accident insurance
  • Life insurance

Learning & Development

  • Best-in-class development platforms

Retirement Plans

  • Defined Contribution pension plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of A11 Western Union Switzerland and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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