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BEBecton, Dickinson and Company

Field Service Engineer - Infusion & Pyxis(m/w/x)

Heidelberg, Berlin, Hannover
from 75,000 / year
Full-timeOn-siteExperienced
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At a global medical technology company, on-site maintenance and installation of Infusion & Pyxis products, with technical hotline duties. Bachelor or Technical degree in Electronic or Biomedical required, with German fluency essential. Varied work at customer sites, including technical hotline management.

Requirements

  • Bachelor or Technical degree in Electronic or Biomedical
  • Experience as Biomedical Technician, ideally in Medical devices or new starter from school
  • Fluency in German and good knowledge of English, both oral and written
  • Strong technical orientation and troubleshooting ability
  • Good skills in MS Office
  • Basic knowledge of MSSQL Database and PL/SQL scripting
  • Ability to translate strategic vision into operational excellence
  • Performance orientation and ability to meet targets
  • Ability to travel 70%
  • Excellent presentation and communication skills
  • Ability to train others on technical matters
  • Effective interaction with all levels of staff in problem solving
  • Team player working closely with Sales and Customer Service

Tasks

  • Perform maintenance on Infusion & Pyxis products
  • Install and implement CFN Infusion products
  • Provide sales support at customer sites
  • Manage the technical hotline
  • Conduct technical training sessions
  • Coordinate service contracts
  • Oversee service provider coordination
  • Handle service administration tasks
  • Develop technical service relationships with sales and customer service
  • Act as the technical expert for product installation and maintenance
  • Offer technical support for contract and tender quotations
  • Represent the country for infusion pumps and Pyxis products
  • Propose organizational changes to optimize GCS processes
  • Identify opportunities for additional service revenue
  • Contribute to GCS standardization efforts
  • Ensure compliance with quality procedures and protocols
  • Maintain service communication literature in line with brand identity and regulatory requirements

Work Experience

  • approx. 1 - 4 years

Education

  • Vocational certificationOR
  • Currently in higher educationOR
  • Bachelor's degree

Languages

  • German – Native
  • English – Business Fluent

Tools & Technologies

  • MSSQL Database
  • PL/SQL
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Becton, Dickinson and Company and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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