Field Application/Technical Support Engineer(m/w/x)

Description

You manage the installation, troubleshooting, and maintenance of Picarro systems while providing technical support and training. Building strong customer relationships and ensuring quality control are essential aspects of your role.

Requirements

• •Field experience in multi-disciplinary system design
• •Experience in a customer facing role
• •Good knowledge of system engineering processes
• •Ability to travel frequently to customer sites
• •Comfortable with complex and abstract problems
• •Strong skills in organization and timely delivery
• •Clean and clear documentation skills
• •Experience in project management is an asset
• •Proactive customer advocate
• •Ability to communicate technical information effectively
• •Results-oriented team player with drive for success
• •Energetic and highly motivated individual
• •Skills to negotiate issues using Win/Win philosophy
• •Graduate in engineering or science discipline
• •Experience in customer facing technical support
• •Additional technical credentials are advantageous
• •Driving license

Tasks

• •Install and test the Picarro system for enterprise customers.
• •Respond to technical support requests and questions.
• •Diagnose the system through remote diagnosis and debugging.
• •Fix hardware and software issues and organize part replacements.
• •Manage spare inventory and logistics activities.
• •Support on-site customer projects.
• •Address field questions with detailed technical answers.
• •Log customer issues and track their resolutions.
• •Perform quality control and maintain processes and procedures.
• •Develop strong relationships with key customer accounts.
• •Create data deliverables such as reports and dashboards.
• •Provide customer support during evenings and weekends as needed.
• •Prepare technical documentation and procedures.
• •Train Support Level 1 and Support Level 2 staff.
• •Manage periodic maintenance of Picarro systems.