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CBCBRE Global Workplace Solutions

Facilities Supervisor(m/w/x)

Zug
Full-timeOn-siteExperienced

Overseeing cleaning, pest control, mail, maintenance, and reception services for a global facility management provider. Customer service experience required. Regional and international development opportunities.

Requirements

  • Bachelor's degree or Facility Management certification
  • Customer Service experience required
  • Strong knowledge of surrounding area and related information preferred
  • Expert knowledge of Microsoft Office products (Word, Excel, Outlook)
  • Ability to respond to common inquiries or complaints
  • Warm and engaging demeanour
  • Ability to assess circumstances, empathise and offer help
  • High attention to detail
  • Strong interpersonal skills
  • Fluent German
  • Fluent English

Tasks

  • Deliver best-in-class customer service
  • Ensure cleaning, pest control, and mail services
  • Manage light duty maintenance and food services
  • Oversee reception and security services
  • Maintain relationships with T2 suppliers
  • Ensure specifications, SOWs, and SLAs are followed
  • Train and coach team members
  • Monitor and appraise team performance
  • Coordinate daily team activities
  • Establish work schedules
  • Assign tasks
  • Cross-train staff
  • Serve as point of contact for escalated communications
  • Ensure procedures, policies, and reporting formats are understood
  • Inspect common area equipment
  • Arrange regular equipment maintenance
  • Design cleaning and disinfection schedules
  • Review work order reports
  • Create and present performance reports
  • Suggest efficiency improvements
  • Conduct market research
  • Evaluate new vendors
  • Track regular and ad-hoc expenses
  • Manage the budget
  • Negotiate contracts
  • Contribute to forecasting and budget preparation
  • Analyze cost savings and variances
  • Evaluate T2 suppliers’ performance
  • Participate in supplier meetings
  • Analyze performance gaps and overlaps
  • Provide feedback to suppliers
  • Deliver monthly reports
  • Analyze trends and results
  • Resolve complex problems
  • Identify solutions to team objectives
  • Establish new techniques
  • Follow security and emergency procedures
  • Impact team and related team objectives

Work Experience

  • 3 years

Education

  • Bachelor's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • Microsoft Office
  • Word
  • Excel
  • Outlook

Benefits

Startup Environment

  • Open and innovative working environment

Learning & Development

  • Regional and international development opportunities
  • Wide range of internal and external training opportunities

Retirement Plans

  • Attractive pension fund solution
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CBRE Global Workplace Solutions and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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