Description

As an Experience Manager, you will guide clients from the sales handover through their trial period, ensuring a smooth onboarding experience. This role involves organizing key events, analyzing client engagement, and collaborating with internal teams to enhance service quality.

Requirements

• •1 - 2 years of experience in client success, project coordination, onboarding, or similar roles
• •Strong organizational and communication skills
• •Proactive mindset and ability to juggle multiple projects and clients
• •Experience with client-facing events and cross-functional coordination
• •Detail-oriented and structured way of working
• •Strong verbal and written communication in English and French
• •Valid driving license
• •Non-smoker
• •Valid work permit or Swiss passport

Tasks

• •Support clients from sales handover to conversion
• •Serve as the primary contact during the trial period
• •Strengthen client relationships for long-term success
• •Organize and manage key events like launch days
• •Coordinate with SH and B2B for smooth implementation
• •Act as the go-to person for trial-phase events
• •Ensure a high-quality experience during onboarding
• •Analyze engagement and purchase data for improvements
• •Define initiatives with the team lead to drive purchases
• •Gather client feedback and document B2B needs
• •Proactively resolve early-stage issues for seamless conversion
• •Liaise with back office, sales, and operations teams
• •Share insights from trial clients to enhance service quality

Benefits