Director, Product Development(m/w/x)

Description

You will lead the delivery of exceptional guest experiences for the company's river fleet, ensuring every onboard and land-based touchpoint meets brand standards while managing operational excellence.

Requirements

• •Bachelor’s degree or preferred advanced degree
• •10+ years' relevant industry experience
• •Knowledge of brand culture and structure
• •Preferred cruise or luxury hospitality experience
• •Experience leading live product portfolios
• •Proven collaboration with cross-functional partners
• •Experience supporting refurbishments and lifecycle improvements
• •High ownership mentality and cross-functional influence
• •Exceptional judgment in fast-moving environments
• •Willingness to travel extensively
• •Ability to relocate to Basel, Switzerland
• •Operational, SOP, auditing, and service-delivery expertise
• •Strong narrative, communication, and presentation skills
• •Ability to work beyond standard hours

Tasks

• •Lead the development of River guest experiences
• •Ensure brand consistency and SOP adherence
• •Oversee existing onboard and destination experiences
• •Resolve product execution and escalation issues
• •Audit guest journeys and service delivery
• •Partner with shipyards on design and prototypes
• •Advise marine teams on refurbishment decisions
• •Manage entertainment scheduling and seasonal programming
• •Oversee third-party partnerships and experiential activations
• •Consult on operational disruptions and rapid decision-making
• •Support ocean-based initiatives and special projects
• •Manage the transition of new experiences into operations
• •Report performance and risks to global leadership
• •Prepare executive briefings and business cases

Benefits