Becton Dickinson GmbH Germany
Specimen Management Central & Eastern Europe Business Director(m/w/x)
Full-timeWith HomeofficeSenior
Heidelberg
from 196,725 / year
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MAMars Petcare US, Inc.
Director Distribution Operations & Customer Support(m/w/x)
Viernheim
Full-timeWith Home OfficeManagement
Nejo AI Summary
Overseeing end-to-end distribution and warehouse operations for veterinary diagnostics at a specialized health solutions provider, ensuring GDP, FDA, ISO compliance. 10+ years in distribution, logistics, customer support, with 5 years leadership in medical device or life sciences industry required. Strategic impact on critical pet health solutions delivery.
Requirements
- Bachelor's degree in Supply Chain, Operations, Business, or related field
- MBA preferred
- 10+ years experience in distribution, logistics, and customer support
- 5 years experience in leadership role
- Experience in medical device, diagnostics, or life sciences industry
- Strong knowledge of regulatory requirements
- Track record of building scalable distribution networks
- Experience managing multi-site or remote teams
- Strong data analysis and interpretation skills
- Proficiency in Excel, reporting tools, and Power BI
- Experience designing SOPs, KPIs, and scalable workflows
- Fluency in German and English
Tasks
- Oversee end-to-end distribution and warehouse operations
- Ensure compliance with GDP, FDA, and ISO standards
- Develop scalable logistics strategies to minimize costs
- Manage relationships with freight carriers and warehouse providers
- Monitor delivery performance and inventory integrity KPIs
- Recruit and train warehouse and customer service staff
- Lead multi-level customer support and technical service teams
- Establish service level and customer satisfaction metrics
- Design customer escalation protocols and feedback loops
- Develop technical documentation and adapt ERP systems
- Partner with Sales to ensure cohesive customer experiences
- Manage forecasting and statistical demand analysis
- Analyze sales data to develop accurate demand forecasts
- Communicate supply chain insights to key stakeholders
- Mentor and lead high-performing operations teams
- Manage departmental budgets and resource allocation
- Drive a culture of continuous improvement and engagement
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Excel
- Power BI
- digital collaboration platforms
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mars Petcare US, Inc. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MAMars Petcare US, Inc.
Director Distribution Operations & Customer Support(m/w/x)
Viernheim
Full-timeWith Home OfficeManagement
Nejo AI Summary
Overseeing end-to-end distribution and warehouse operations for veterinary diagnostics at a specialized health solutions provider, ensuring GDP, FDA, ISO compliance. 10+ years in distribution, logistics, customer support, with 5 years leadership in medical device or life sciences industry required. Strategic impact on critical pet health solutions delivery.
Requirements
- Bachelor's degree in Supply Chain, Operations, Business, or related field
- MBA preferred
- 10+ years experience in distribution, logistics, and customer support
- 5 years experience in leadership role
- Experience in medical device, diagnostics, or life sciences industry
- Strong knowledge of regulatory requirements
- Track record of building scalable distribution networks
- Experience managing multi-site or remote teams
- Strong data analysis and interpretation skills
- Proficiency in Excel, reporting tools, and Power BI
- Experience designing SOPs, KPIs, and scalable workflows
- Fluency in German and English
Tasks
- Oversee end-to-end distribution and warehouse operations
- Ensure compliance with GDP, FDA, and ISO standards
- Develop scalable logistics strategies to minimize costs
- Manage relationships with freight carriers and warehouse providers
- Monitor delivery performance and inventory integrity KPIs
- Recruit and train warehouse and customer service staff
- Lead multi-level customer support and technical service teams
- Establish service level and customer satisfaction metrics
- Design customer escalation protocols and feedback loops
- Develop technical documentation and adapt ERP systems
- Partner with Sales to ensure cohesive customer experiences
- Manage forecasting and statistical demand analysis
- Analyze sales data to develop accurate demand forecasts
- Communicate supply chain insights to key stakeholders
- Mentor and lead high-performing operations teams
- Manage departmental budgets and resource allocation
- Drive a culture of continuous improvement and engagement
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Excel
- Power BI
- digital collaboration platforms
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mars Petcare US, Inc. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Mars Petcare US, Inc.
Industry
Healthcare
Description
The company is a leader in veterinary diagnostics, dedicated to creating a better world for pets through innovative health solutions.
Not a perfect match?
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