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Vitol
4d ago

Desktop Support Engineer(m/w/x)

Genf
Full-timeOn-siteSenior

Description

You will ensure seamless operations by providing comprehensive technical support for the Geneva and remote offices, from managing trading apps to building custom tools for the team.

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Requirements

  • Five years experience as Senior Desktop Support
  • Experience supporting Microsoft environments and M365
  • Experience working with EUC networks
  • Experience managing Active Directory and Intune
  • Experience working with telephony systems
  • Experience supporting audio visual technologies
  • Knowledge of virtual environments
  • Experience supporting trading applications
  • Understanding of cloud technologies
  • Good understanding of MAC OS
  • Collaborative and inclusive communication skills
  • Beneficial experience with PowerShell
  • Advantageous automation creation experiences
  • Good project management understanding
  • Experience working with external vendors
  • Bachelor of Science or related IT qualifications
  • Customer Service and white glove support orientation
  • Strong verbal and written communication
  • Technically minded with excellent triage skills
  • Highly responsive, energetic and enthusiastic
  • Capability of prioritizing tasks and deadlines
  • Structured and rigorous approach
  • Good management under pressure
  • Excellent judgment and attention to detail
  • Flexibility and availability out of hours
  • Team player with high personal integrity
  • Automation mindset and self-starter

Education

Bachelor's degree
OR
Vocational certification

Work Experience

5 years

Tasks

  • Provide daily desktop support for Geneva and remote offices
  • Support end-user hardware, software, telephony, and printers
  • Install and maintain Windows 11 and M365 Office
  • Configure workstations and macOS environments
  • Support trading and market data applications like Bloomberg
  • Manage onboarding tasks including account creation and desk setups
  • Build and deploy PCs, laptops, and mobile devices
  • Administer iPhones and various office hardware
  • Deploy applications via SCCM, Intune, and MDM tools
  • Analyze incidents to drive continuous service improvements
  • Design custom internal tools for help desk empowerment
  • Document technical standards and follow established procedures
  • Work on a shift rotation including on-call requirements

Tools & Technologies

Windows OSMS OfficeM365Wi-FiActive DirectoryAADIntuneGPOExchange 2019SCCMMS Teams VoiceCloud9 turretAirWatchLogitechTeams RoomsCitrixVMWare VDIAVDTrayportReutersBloombergICEFidessaE-StarAzureAWSMAC OSPowerShell

Languages

FrenchBusiness Fluent

EnglishBusiness Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Vitol and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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